Home Services at The Home Depot

Apr 14th, 2023

Sep 2nd, 2020

Home Depot isn't what it used to be. When they opened, they had a friendly, knowledgeable staff and were eager to help you find what you need. Now, you can stand next to an employee that is reluctantly helping a customer, patiently waiting your turn, and when they are done with the other person, they will turn and walk away without even making eye contact. The floor and carpet we had installed by them had to be ripped up, done again, and then ripped up again and taken away so we could get a quality installation from another company. The floor fiasco took over a month, and even longer to get our credit returned. It was initially supposed to take 2 days, but that turned into 4 for the first install with the workers arriving hours late each day and quitting early. The baseboard molding looked like it had been run over and they left it with dozens of unfilled nail holes. They were paid extra by the room to move the furniture but the first words out of the foreman's mouth was "we don't touch canopy beds because we broke one" so I had to do it. I am a chef, and that's like me making a customer cook his own steak because I burned one once. They never leveled the floor (if they had a level in their truck, that's where it stayed) so it had to be done over two more times, the last by another company who did the job right. Home Depot also voided the warranty on the floor because of their total lack of knowledge about the products they sell and install. I will go there reluctantly if I need something, but it's usually worth the 20 minute drive to ACE on collier than to go 2 miles to the Home Depot.
Apr 22nd, 2017