Truist

Awful customer service at Vanderbilt branch by the Hispanic guy sitting in the office by the entrance. He changed me $30 without telling me and having my consent, to send my debit card that they lost in the mail and by his words was delivered and activated when I originally called him. He didnt clear his own mess giving me a solution and leaving me hanging waiting for an answer that never got. I had to call a nice lady in Asia to refund me. I am moving my business to another bank
May 6th, 2023

This place is wonderful. Very helpful and polite. Thank you.
Oct 24th, 2022

Excellent customer services, they are all doing their best every time. I'm not sure why would other give 1 star because I had been their customer for easily over 10 years, excellent customer services, friendly and willing to help. I know being a customer service is impossible to make everyone happy but I can assured you, they are giving and doing their best and that's plenty for me. Thank you all :)
Jan 30th, 2022

Bradford is always helpful and a pleasure to interact with.
Nov 25th, 2020

On 2 September 2022, at 0900hours, just as the bank opened, I entered to ask a question about a check I wrote. 1. I do all my checking on line, though your app, I a problem to a check to delivered on the date requested. Called customer service to no help. I went the branch bank on 5475 Airport Pulling Road, Naples, Florida 34109, 9 am opening time, I arrived about 5 to 6 early. Then I was told, by the branch manager, that I could not park in front of the bank until after after opening time. I told I had business in the bank but to no avail. 2. I left there because I know, after the the above, I would get any help. So I went to 5475 Vanderbilt Road, Naples, Florida 34109. I talked to the branch manager, relayed my problem. She wrote down my Info and while i explain my situation. She stated that the check was lost, without even turning on her computer to check anything. I left with no info. I got home and called customer service and he was must helpful. He told me what had occurred and when the check would arrive. The check arrived on the 2 September late mail. This is the worst customer service I have ever had from your branch managers.
Sep 18th, 2022