305 Miami tours

6 friends and I went to this place to rent jet skis for a bachelor party. This turned into an over 5 hour nightmare, including part of a whole other day. Jet skis did not work, there were countless levels of employees that had to be talked to, all of which were unprofessional. While out with the jet skis one member of our group was hit by an employee while he tried to splash him, causing him to fall off the jet ski. Out of our whole group of 6 people only 2 of us actually got to ride for a whole hour which is what we paid for. Getting a refund was close to impossible and we only got money back for 2 people, arguable only so they could get us to leave the building as onlookers were starting to leave to avoid getting scammed themselves.
Jun 30th, 2023

(Translated by Google) Excellent company very good customer service (Original) Exelente Compaia muy buen servicio al cliente
May 26th, 2023

(Translated by Google) Excellent company, good service, its workers are very friendly. (Original) Excelente compaia, buen servicio, sus trabajadores son muy amables.
May 10th, 2023

Huge scam, paid for 45 mins and it only lasted 30 mins plus only did halfway. Im not a tourist I live here in Miami and wanted to show my family a good time. Be careful ppl they are not honest.
May 3rd, 2023

(Translated by Google) Unfortunately one of my worst experiences in Miami, this group of people or company should be reviewed by federal agencies for scam / fraud. we purchased the reservation at a point of sale "until now" themselves, even their Google page indicates the same location, we asked all the pertinent questions and they offered us 1 hour of jet skiing, which we could even use to visit some islands, explore without restrictions, that since we had no experience they would give us a 30-minute course and we could exchange the children we brought with us from one motorcycle to another, everything changed the next day we arrived at 12pm at the time of our appointment and we had to wait at 3pm to attend to us, no one in the office knew how to give exact information on the time, protocol and when we asked for our money back they refused, it was $400. Then they told us that we need a maritime license that had an extra cost of $10, after a shorter contract the market list took us in a van to a boat, at all times nobody told us what we would do, how we would do it and in what moment; We felt at all times that they were doing something illegal, when we returned to demand our money; they refused by not doing it directly with them because they had several resellers on the street. After a 25-minute boat pass they took us to the jet skis and everything was different: there was no training, no safety initiations and when we tried to switch the kids from the jet skis to enjoy they told us it was forbidden, we explained that It was the first thing we requested and the motorcycle man says that he had no knowledge; that they pay him for the people who go and he does not sell packages: they are all broker-resellers only there to collect and then they give you the lousy service and reluctantly. This situation is really serious (Original) Lamentablemente una de mis peores experiencias en Miami, a este grupo de personas o compaa debera ser revisada por organismos federales por Scam/ fraude. adquirimos la reserva en un punto de venta hasta ahora ellos mismo, incluso su pgina de Google indica la misma locacin, hicimos todas las preguntas pertinentes y nos ofrecieron 1 hora de moto acutica, la cual podamos usas incluso para visitar unas islas, explorar sin restricciones, que como no tenamos experiencia nos daran un curso de 30 minutos y podramos intercambiar de una moto a otra los nios que traamos consigo, todo cambio el da siguiente llegamos a las 12pm a la hora de nuestra cita y debimos esperar a las 3pm que nos atendieran, nadie en la oficina saba dar informacin exacta de hora, protocolo y cuando pedimos nuestro dinero de retorno se negaron, fueron $400. Luego nos dijeron que necesitamos una licencia martima que tena un costo de $10 extras, despus de un contrato ms corto la lista del mercado nos llevaron en una van a una embarcacin, en todo momento nadie nos deca que haramos, como lo haramos y en qu momento; nos sentimos en todo momento que hacan algo fuera de lo legal, cuando volvimos exigir nuestro dinero; se negaron al no hacerlo directamente con ellos porque ellos tenan varios revendedores en la calle. Luego de un pase de 25 minutos en bote nos llevaron a las motos acuticas y todo era diferente: no hubo entrenamiento, ni iniciaciones de seguridad y cuando tratamos de intercambiar a los nios de motos para que disfrutaran nos dijeron que estaba prohibido, le explicamos que fue lo primero que solicitamos y l seor de las motos dice que l no tena conocimient; que a l le pagan por las personas que van y no vende paquetes: todos son broker- revendedores nicamente est para cobrar y despus es que te dan el servicio psimo y a mala gana. Realmente es serio esta situacin
Jul 1st, 2023