Ceptor Tires Inc #1

May 1st, 2023

(Translated by Google) Very good attention I recommend it (Original) Muy buena atencin lo recomiendo
Oct 24th, 2022

Worst experience ever! Unprofessional and disrespectful. Dont come here, they cut corners. (10/23/2022) I took in my car for a flat tire, and eventually decided to do a balance, the gentleman on the first video told me I can get cash at the family dollar around the corner, which I proceed to and it took me no more than 10 minutes to comeback. When I returned, the gentleman had already removed the front driver tire and he then asked me where is the lock key, I then asked him, wait so you removed the lug nut with out the key?? He then proceed to say it was fine that it come out with no issue. (I proceeded not say anything and gave him the benefit of the doubt it was fine) Several minutes go by, another gentleman was putting the wheel back and I notice him having trouble tightening the lug nut, and I told him, its not grabbing right? Its because he removed the lug nut with the impact gun that required the special key huh? The gentleman agreed that it was that case. The helper then told the guy who removed the wheel without the key that I was not tightening, which he then became offended and started to state it was fine when he removed it. The first video was of him eventually trying to make it work, which I already knew the stud was stripped, and it eventually it ended tightening after a minute of trying. It should have not taken more than 5 seconds for a lug nut to tighten. After that video, I told him I was not happy with the results but he kept insisting it was not problem even if it eventually tightened. I then told him, if you so confident about it to please remove the lug nut and put it back again well there you go, it did not even come out so easy, as it spewed metal dust (the issue he had caused in the first place) The second video is the aftermath, a destroyed stud that he refused to take responsibility and kept saying its only 4 dollars stud to replace. I was heated that he did not was to fix the he caused, he refused to help, told me to take my money and go if I dont pay him, told me if I dont want to leave that I can call the police. He kept insisting that I can drive with 4 studs, that nothing can happen, but I refused to take that answer, as I will not take the risk when Im with my 2 kids of 3 years old and a 14 month old. It took him over 30 minutes to finally accept the responsibility and went to buy the stud and had one of his mechanics to help. It took 30 minutes of arguing with a customer about the issue he caused. Please if you do come, makes sure you check your studs or provide the key!! Poor service and it doesnt even deserve 1 star. I would like to also mention that his other co workers has admitted they had let customers leave without one or two lug. Thats a huge liability.
Oct 17th, 2022

(Translated by Google) Excellent atention (Original) Muy buena atencin
Jul 3rd, 2022

Jun 5th, 2022