PetSmart

Great!!
Apr 9th, 2024

This review is not for the store as a whole, but for the grooming salon located at this site. I took my dog there months ago for a bath & brush and per the dog groomer named Gaira who worked with him, he did fine. My dog is a challenge and has a fear of water and tends to get snappy when he is attempted to be bathed. This was a problem the very first time I took him to a petsmart salon in another state. However, the visit he had here months ago with Gaira, he did fine- her words, not mine- after the visit. She stated he snapped at her once but afterward was fine and listened. I even tipped her extra money because I know his breed can be dramatic, and she agreed to work with him. I received a courtesy call from Gaira at the salon in February to schedule another appointment with my dog, I couldnt schedule just yet due to work. I called last week and scheduled an appointment for today and the appointment was confirmed. Today I came to my appointment on time, only to be met with disdain from the salon manager, Alex, telling me per my dogs previous notes in their system, that she doesnt feel safe having Gaira work with my dog. In addition, Gaira stated out loud is it the really bad (insert dogs name here)? Which was rather rude and unprofessional on her part. This whole scenario is unprofessional and poor customer service, hence why Im leaving this novel of a review. 1) the notes may have been from a salon in another state, years ago, from when he was first adopted 2) if it was a review from the last visit, the groomer blatantly withheld information about how my dog was behaving in the salon- and failed to tell me if he really was a problem. And if he was, I didnt receive a call and they finished his appointment anyway. 3) Why would you call me to remind me to set up an appointment, book the appointment, then wait til Im in the salon standing in front of you- to tell me you will not work with my dog that day because of his notes in his profile?? When they were readily available to you through all those calls? This is poor communication on their part and they managed to waste me and my dogs time. If you didnt feel comfortable with it in the first place, at least tell me over the phone so I dont waste my time coming to their salon anymore. I hate to write a negative review and use names, but this is bad business, and unfair to the customer.
Apr 6th, 2024

Good place for your pet's items
Mar 29th, 2024

Mar 28th, 2024

Mar 25th, 2024