Doug's Automotive Repair Service

Derek _{on Google}

Mar 18th, 2024

They quoted me $999 to replace my radiator. The radiator they were going to install was an aftermarket one that sells for $100. The quote did not even include the upper and lower hoses nor the thermostat, just the radiator and coolant. I ended up ordering the original radiator for $250 and replacing it as well as the hoses and thermostat myself. $800+ in labor seems like a hell of a racket if you ask me.

David Burruss _{on Google}

Mar 8th, 2024

Doug was great. Kept us very informed along the way. Highly recommend.

Aj Gutz _{on Google}

Sep 2nd, 2023

A Nightmare Experience at Doug's Automotive repair 8800 sw 129 st. Miami, FL
I recently had the misfortune of visiting [Doug's Automotive repair 8800 sw 129 st. Miami, FL for what should have been a routine air conditioner repair covered under warranty. Unfortunately, my experience at this establishment was nothing short of a nightmare, leaving me frustrated, disappointed, and questioning their integrity.
First and foremost, their inability to properly fix my car's air conditioner is a testament to their lack of expertise and commitment to quality service. After leaving my car with them for what I hoped would be a quick fix, and a $1.300 bill, It's bewildering to think that a supposedly reputable car repair shop could fail to diagnose and repair such a basic issue, especially considering their supposed qualifications.
What made matters worse was their audacity to attempt to charge me additional fees for repairs and claim that I now need new tires (unrelated issue). It's not only unethical but also demonstrates a complete disregard for their customers' rights and trust. I had to fight tooth and nail to avoid being scammed out of my hard-earned money for repairs that should have come at no extra cost to me.
The customer service at Dougs Auto repair was also abysmal. The staff exhibited a dismissive and apathetic attitude towards my concerns, making it clear that they were more interested in making a quick buck than in rectifying their mistakes. My attempts to communicate my dissatisfaction were met with a shrug and excuses, leaving me feeling frustrated and unheard.
Furthermore, when I went to open the hood to check on what they had done, my hood was difficult to open. They did NOT want to address that issue and said it was my responsibility.
It was evident that attention to detail and professionalism were not priorities for them.
In conclusion, my experience at Dougs Automotive was beyond disappointing. Their inability to properly fix my car's air conditioner, coupled with their attempt to charge me extra for associated repairs, showcases a lack of competence, honesty, and respect for their customers. I would strongly advise anyone considering their services to steer clear and find a more reputable and customer-centric establishment. It's a shame that such businesses continue to operate, preying on unsuspecting customers who deserve far better.