Stay RN

Terrible Experience Avoid At All Costs
Feb 23rd, 2024

Nurses Shemaiha and Ayssa were great nurses , friendly and very hardworking and accommodating to my needs . Update: The customer service and communication was great when confirming my service and then taking my payment. I purchased the 36 hour package with an IV drip. The customer service began to dwindle after I received my first 24 hours of care. The only people who communicate are the CNAs because the non direct contact phone line only rings or goes straight to voicemail. My second nurse was a No Show, leaving me without care for over 8 hours as the CNA that they called in was late. Since I was unable to contact anyone via t phone, I had to rely on the CNAs to send messages to management regarding my IV Drip. I am (6) days post op and still have not received a call from management regarding the service not being rendered or received a refund. From my understanding, it was imperative that the IV drop be received within the first () hours after surgery. Based on the lack of attention and communication I would not recommend this company. Daphne nor Hannah never bothered to contact me or follow up regarding my standardized care. I am giving two stars because the CNAs are nice and have integrity.
Oct 23rd, 2023

This review is strictly for shemaiah ! She was the best help. From the time she arrived she was so attentive, made me so comfortable & was there anytime i needed her. She showered me, fed me & always checked up on me . She made this process easier than j would ever imagine thank you so much shemaiah
Jul 3rd, 2023

I would give a 5 star rating to my nurses - Nurse Giselle and Nurse Shemiah are the only reason this experience was redeemable, they were there for me and I owe them anything. Please give them bonuses because they are the only thing keeping this business alive. As for the operations and management its terrible. I paid for the 5 day package and did not have an amazing experience. On my second day post op in excruciating pain they made my nurse leave me to pick up another girl because they did not have enough staff working. Then they sent a male masseuse to my house when there was no nurse with me (after it changed last minute) and refused to give me a refund when I did not feel comfortable with a random man coming to my house and touching me alone when I am extremely vulnerable. I had to chase them down to get massages, they showed up late to pick me up from surgery, I had to remind them to give me several things in my package, and one night I was in pain and called Nurse Aliya and asked a nurse to come help me and she said she is only there to come if I am dying. Management needs to fix this ASAP. Extremely unacceptable behavior for such a high price. There were more issues but Im dont feel the need to explain further. Edit: Ladies, please dont believe the management response below. My service affecting another client is not my fault its the fault of your company being UNDERSTAFFED. I paid $175 in RESCHEDULING FEES on top of $2750 for the package so how would my change of schedule affect someone else? Thats why you guys get the extra fee.to hire additional nurses and cater the service of your business. This is business etiquette 101, and this business is not run by professionals. Just being honest. They are not proactive communicators and this service is not worth the price. The office managers have no idea what is going on, they dont even live in the United States they are contracted to a 3rd world country..feel free to take the chance with this service but I think you can all find a better alternative. Best wishes for your future surgery and healing!
Mar 12th, 2023

Ive been meaning to leave this review for a while I had no idea recovery was going to be this draining. The best decision I made throughout this entire process was choosing STAYRN ! I was so well taken care. My nurses were so nurturing and catered to my every need nurse Giselle and somaya were the best I wish I could have taken them home with me.
Jan 24th, 2023