Kaitlin Elsbeth Ross, MD

Being treated at a private practice for years, we expected that we would be sacrificing a more personalized experience for the convenience of a larger staff and a state of the art facility but we were wrong. Not only was Dr. Ross and her staff capable of exceeding our expectations of making us feel like just a number, the lack of communication was very disappointing. They don’t follow up, if they do it takes 2 weeks to get back the simplest results. Last year I had to call, this year I figured out how to see them online. Dr Ross, though very nice, is not thorough and neither is her staff. Amira, her Medical Assistant (sorry if I spelled it wrong) was the only person who seems to show up to work.) I’m still waiting for an email from Amy, I never received a follow up about my copay. Just not what we expected from an organization with clinics, urgent care and ER’s popping up everywhere.They have all this real estate but can’t do basic labs onsite. Extremely disappointed.
Dec 9th, 2021

Oct 24th, 2021

May 3rd, 2021

Nov 9th, 2020

Feb 18th, 2020