Marc Jacobs - Miami Design District

Staff is so friendly and kind! Would rate this experience a 10/10 if I could. The ambience is nice as well as the tote bags inside.
Mar 16th, 2022

Feb 18th, 2022

People are lovely at the store, they make the experience of shopping x10 times better, plus the store is aesthetically organized so I did a mini photo shoot for my friend and all the staff was friendly about it
Feb 15th, 2022

Feb 1st, 2022

Let me just start out saying if I could give this store 10 stars, I absolutely would!!! Shout out to Alicia who made my experience such a delightful one. My husband and I had been searching the MJ Teddy Tote Bag for a few months because this was one of his Christmas gifts to me lol. It seemed they were sold out everywhere (both in stores and online) since mid-2021. However, I decided to call the only MJ store we have here in Los Angeles to see if they were receiving any new shipments. The rep explained this was a very popular bag and hard to come by, but he was able to check his system to see if there were any other MJ stores that may have had them in store. The only store he could locate was in Miami, FL. I was afraid if I called Miami Design they would not be able sell to me because I had to purchase the bag in store and mind you, I am on the other side of the U.S. LOL! Fortunately, the rep I spoke with, Alicia, was so kind and courteous from the get-go. She said she would need to call me back and take my order as soon as the crowd died down. Usually, reps don't call back because they either get too tied up and forget or they just don't have the patience to call back. Surprisingly, she actually called me within half an hour. Alicia was so easy to talk to. She walked me through the phone process step by step with a lot of patience on her end. She made my buying experience just a pleasurable one. She was even kind enough to text me my receipt and tracking number. This allowed me to keep record of my purchase, as well as track its every location. I am just very thankful for the outstanding service I received from Alicia. My bag finally came in and I am in love. Thank you Marc Jacobs Miami Design for everything. I will definitely be purchasing again!!
Dec 6th, 2021