DIOR

Security seems to think they are customers shopping. I was treated like a peasant, just because some people act down to earth in the area doesn’t mean we don’t know someone… it’s all about who you know. If I was wearing my Tampa Bay Buccs super bowl ring I’m sure they would have let me in! Workers should act professional in a work space. Won’t ever be going back.
Sep 19th, 2021

Cute for the experience
Sep 11th, 2021

Dunia was so with great help and welcoming gesture assisting us with our shopping experience at the store.
Sep 9th, 2021

Where do I start. They never answer the phone or respond to messages regarding inquiries even when told 3 business days. You have to take a ride there only to stand online and watch staff taking photos inside. They say they open at 11am but don’t allow you in for about another 15 to 20 minutes. In florida heat that is far from pleasant. I’m told they don’t answer the phone because they are all so busy. From observation that is not the case. While I was being served some just stood around. This is UNACCEPTABLE. The customer service contact tells you they personalize on site which is another incorrect fact. They mail it out which means I could have just gone local to Saks and have them send it out. The sales person Lily doesn’t explain how long my personalization will last or take. Customer service is pitiful. Luxury purchases should feel pleasant not like they are doing you a favor in taking your money. I hope this spares someone the headache and displeasure I experienced. Order online if possible nothing like looking at miserable faces at the store. I hope someone who can do something reads this. Life is challenging this shouldn’t be one of those things. Needless to say my last Dior purchase. Experience is not worth the product. Don’t get me started on cafe. People outside wanting to experience treated like they are doing them a favor by letting you spend your money. People almost begging for entry. Dior do better!!!!!!
Sep 17th, 2021

I purchased a $4,000 bag in June. I carried the bag 3 times before the handle stitching broke. I received a thank you email with a non-working phone number for the sales rep who sold me the bag, Tatiana Perez. I have called the store everyday for three weeks with no answer. I contacted Dior corporate who told me to call the store, when I told them no one would answer they gave me the sales reps phone number which directs to an automatic recording that they are not available with no option to leave a message. I proceeded to contacted the sales rep via text message and on Instagram. I have received no response from her, the store, or corporate. I have also emailed the company contact email listed on their website 3 times with no response. I live out of state and we do not have a Dior store locally for me to go to. I am incredibly disappointed in my experience and the quality of the product. Dior customer service does not align with the “luxury” branding they advertise.
Aug 22nd, 2021