TAPJETS Inc. - On-Demand Private Jet Charter

I have been using their app for over a year now. Consistent pricing and quality aircraft. I am a former Jetsmarter customer and find this to be an easier option. I did not have good luck in winning their flight auctions, but their charter business is great. Will recomend to friends.
Feb 25th, 2019

My experience with them was poor. I would not suggest using them, due to customer service and communication problems. Our first flight was canceled, as well as two additional attempts to get us to our destination. We lost a full day of our vacation, and were not informed that the return leg had been cancelled either, resulting in having to incur 3x the normal cost for a flight back and having to extend our trip 3 extra days, due to no available flights back. While the company made an attempt to upgrade our 3rd rescheduled flight on the way there, when I submitted a customer complaint to them, explaining that if our return flight was also cancelled or otherwise mishandled that I would write a review sharing my experience, the CEO accused me of extortion, and furthermore announced that our return flight was now canceled. I see there are other good reviews here, so I do not think my experience is common. That said, people should know that when it comes to customer service and the CEO's behavior, this company has issues that need to be addressed.
Feb 22nd, 2022

I don't normally write reviews, but this team deserves one. We had to get to Chicago on short notice. We called in the evening to several companies found on Google, TapJets actually answered :) ... They had us going to Chicago in less than 2 hours. Their app is great and everything related to booking was done in the app. I am used to signing contracts or emailing e.t.c. This was much more convenient and more efficient. They offered us several options that were available to depart shortly. Each option had price that was similar to what we normaly pay. It was up to us to choose what aircraft we like to book. However the best part came after we booked the trip. We did not expect full service concierge ( think your personal travel assistant) they sent the cars to pick up up. We were driven right to the aircarft, catering was already on board, and we were picked up on the other side with Swiss precicion. We were getting emails and texts informing us of every move and coordination. As former WheelsUp member, I am used to high touch, but TapJets is above and beyond. We will definately fly again.
Mar 7th, 2019