Todd's Accounting Services

(Translated by Google) Avoid this service, Once this service was good.But no longer.We have used the service since 2017.But most recently we find our service has deteriorated severely.We provide our data in a timely manner.We don't want tax issues.This year on the day that our US tax payment was due we got word from this service that we must pay immediately. Why did they not give us this information in a timely fashion? We could have been traveling or for any other reason not immediately available. late we would have to pay late fees. When we asked why they were so late they simply said they are busy. This answer is rude and offers no concern for the customer. "We have received a lot of requests from customers, Thank you for your time as we have responded to all customers in time for the declaration deadline. thank you very much. Ozaki Accounting Office Individual Tax Team" There is no apology, no real explanation. There is no doubt that this service is now flakey and lacks humility. Avoid this service. PS you can see their reply avoids the issue. We always send our data early. Our data was delivered March 15th. (Original) Avoid this service, Once this service was good. But no longer. We have used the service since 2017. But most recently we find our service has deteriorated severely. We provide our data in a timely manner. We don't want tax issues.This year on the day that our US tax payment was due we got word from this service that we must pay immediately. Why did they not give us this information in a timely fashion? We could have been traveling or for any other reason not immediately available. If we were late we would have to pay late fees. When we asked why they were so late they simply said they are busy. This answer is rude and offers no concern for the customer. "" There is no apology, no real explanation. There is no doubt that this service is now flakey and lacks humility. Avoid this service. PS you can see their reply avoids the issue. We always send our data early. Our data was delivered March 15th. The onus is on them.
Jun 17th, 2023

(Translated by Google) Thank you for listening to our detailed requests. Thank you for your continued support. (Original)
May 26th, 2023

(Translated by Google) I paid $1394 for the small business starter pack and applied for an s-corp but did not submit the required forms and was denied tax filing by the IRS. I think that it is probably handled by someone who has no knowledge at all. Definitely not recommended. Almost a scam. In addition, I was charged $308 a month as a maintenance fee, but nothing was done. The book was later reviewed by another accountant, who said there were many errors. (Original) 1394s-corpIRSTax308
May 9th, 2023

(Translated by Google) Totally unreliable. I paid the fee to actually file the tax return, but the response after that was terrible, and I felt very uneasy about filing the tax return through this company. I threw over $1,000 in payments down the drain. However, rather than filing through this dishonest company and feeling stressed later or throughout the process, My husband and I think it was the right decision by far. Here are the deciding factors: If you are thinking about this accounting office now, I'd like you to read it once. After actually deciding to file a tax return through this accounting firm and paying the fee, Without knowing anything, the person in charge had been decided, and the exchange started without knowing that person was the person in charge. Even though it has started, let alone receiving the response within 24 hours listed on the homepage, In the end, some emails never got a reply. Things happened one after another that differed from what I had discussed with the owner before signing the contract, and I began to have doubts. Since my husband can't speak Japanese, it should have been one of the things I decided to be able to communicate in English, Considering that the lack of response was too slow, I wondered if communicating in English was a burden in the midst of his busy schedule. I switched to Japanese, tried to translate from me to my husband, and tried to communicate, but it didn't change at all in Japanese. Despite sending important information and documents, there was no response. She doesn't seem to know how to answer the phone. When I asked if there was a person in charge, the person who answered the phone was put on hold, and then said, "I'm not there right now," and gave my information to ask if I could call you back when I returned, but my name was not heard at all. , Anyway, I just wanted to know if you were checking the email, so I raised my voice a little and said, ``I'm calling about the email I sent 3 days ago. Then, the person in charge who was said to be not available answered the phone, and after that, he responded in a way that made him feel like a boss teaching a new employee how to work. I wondered if this person knew. Even after this, they can't move unless I urge them. Our document, which the person in charge had been waiting for approval from the boss for a long time and said that there was nothing they could do now, It was sent in "several hours" after the call to remind me. The document was so full of errors that I wondered how the boss who confirmed it checked it, and even I, a non-professional, was frightened. There were so many corrections and questions that I wanted to ask, and I felt uneasy if I didn't tell them in detail. In the corrected material (which was sent after another reminder), the parts I pointed out were corrected, but other parts that needed correction remained. There was also a suspicion that the important information and contents that had already been handed over were not shared or managed within the company at all. My husband and I often consulted, and felt very anxious and stressed about applying for important taxes through this accounting firm in the future. When I sent an email to tell them that I would stop filing tax returns through this accounting firm, the response was still slow, There was an email reply from the owner, not from the person in charge. The content was far more disappointing than I expected, The main comment was about one of the contents of the questionnaire I made for the document full of mistakes I sent you a month ago. I didn't feel an apology phone call or a sincere apology at all. The content of the mention was also different from what the owner said at the beginning and what the person in charge said. Opinions changed over and over, and I doubted who was the professional. I pointed it out again in that email, but it was just 3 lines of short, "easy" and unprofessional content. It made us feel once again that our decision was not wrong. The above is not all, but it is the reason why I absolutely cannot recommend this accounting firm. My husband tells me not to deal with him anymore, but I paid a lot of money and couldn't fulfill my purpose, I didn't want other clients to waste their time and money, so all I could do was leave a review. I usually don't write negative reviews because it's a waste of my time and energy. However, this time there was also the matter of money, I regretted that I should have read other people's reviews before deciding on the contract, so I decided to leave it this time. Choosing an accountant is your responsibility. Research well and choose. (Original)$1,00024h31
Apr 29th, 2023

Update: Now tell the truth about why the payment was supposedly late, which is: you dragged your feet in reviewing any materials that were sent over, were completely unresponsive to emails and calls for a significant period of time and as my original review stated only began asking for the finalized materials to move forward a week before tax day. I have the call records and email trail to verify this as well and would gladly share this with the BBB and other platforms if necessary. Let me know. Your recent feedback from multiple customers speaks for itself. You are a dishonest, garbage company. ________________________________ Awful, dishonest service. My wife and I filed with them and they held onto our tax documents for literally 2 months without providing any updates, despite several requests. We had plans to travel overseas and communicated this to them ahead of time. Of course they waited until we were on our vacation, with less than a week before the tax day to request additional information and finally file. Would never do business with such a horrible company again.
Apr 19th, 2023