Tropical Chevrolet Service

I went for a recall and every thing went well
Nov 15th, 2023

Had a very bad experience, I nobody recommend it
Nov 15th, 2023

I had my 2020 Chevrolet Bolt in both the service department and the dealers body shop. The service department was well organized, and I spoke to three employees who were all very professional. All three acknowledged my presence immediately and were willing to stop what they were doing to help me find the right person to talk to about my car. The actual Service Manager (when's the last time you got to speak to one of them when there was not a major problem) took the time to speak with me and address my concerns. All repairs were completed on time. I cannot say enough about Tropical Collision Center. This is what you hope the facility will be when you take your car for body and paint. My EV was involved in a thankfully low speed but critical impact requiring extensive metal work to the left rear door opening and quarter. I have some experience with body work, and I can say without hesitation that the technicians at Tropical not only have the skills to do highly complex metal repairs but, the dedication to make sure that the repairs on the inside that you CANNOT see are performed as well as the ones that will be visible. This kind of craftsmanship developed over a lifetime does not come cheap to be sure. At least now there is one place you know of that you can get something done properly, if the quality of the repairs to your car are important to you and good enough is not good enough. I monitored the various stages of the repair and could not detect where the panels had been welded back together. The visible spot welds on the repaired side compared favorably in position and number to the ones on the untouched side. The paintwork contained no fisheye imperfections I could see and the color match was spot on. I had recently had to send my GMC back into that dealers shop because that paint match on the metallic grey had not been acceptable, so I was impressed with the quality of the paint work at Tropical on the more complex dark metallic orange. The staff here were also professional and more importantly care about their customers. Tia will answer your call, answer your questions, or get you someone who can. Gianni managed the operation and Frank advised me on my particular job. They are a team that can and did get the job done. This was not a quick or simple job but, I did not have to keep hounding and calling them, THEY called me and kept me informed. So, do I recommend Tropical Chevrolet? Yes, I will.
Nov 15th, 2023

Nice people
Nov 14th, 2023

the best in a business, always helpful and honest Maria Reyes thanks for service and time
Nov 13th, 2023