Dream South Beach, by Hyatt

Apr 8th, 2024

The rooms were horrible, everything else was good
Apr 6th, 2024

Great location, friendly staff, horrible restaurant. We were hoping for a newer and better establishment based on the price we paid. Building was old, rooms were old. The hotel can really use a renovation.
Apr 6th, 2024

The rooms are small... no view... the design and layout has not aged well and the main hallways are run down and tattered..
Mar 23rd, 2024

The location is great, minimal walking to beach. The room is small, the mini fridge didn't work and overall it felt like they put minimal effort to keeping things updated in the room or the hotel. I would have provided a 4 or 5 star however the front desk staff were incredibly negligent. When I mentioned the fridge was broken they didn't care or apologize. The worst part was the noise, I complained about the noise and they said they would send security to deal with it. 45 minutes later they didn't deal with the noise issue, I had to call 3 times and meet the security guard personally to have this dealt with. The noise was happening at 2AM, this should be the time of day a person can get some sleep. The front desk lady who worked overnight on wednesday 3/13 didn't care at all about how bad our experience was, she offered no apology and I don't think she even contacted security when I first complained about noise. If you want to get sleep, try another hotel further north.
Mar 20th, 2024