Budget Car Rental

Confirmed my booking, then when we turned up told us there were no cars available. Avoid unless you want your day ruined with no apology.
Feb 18th, 2023

The young lady that works at the west avenue Miami Beach branch is friendly and has excellent customer service.
Feb 13th, 2023

They were very helpful
Jan 26th, 2023

The tires on the car we were given in Miami were worn out. We didn't notice that until we got to Key West. In Crystal River we also discovered that there were cracks and deposits in the tires. We do not dare to drive on with illegal and dangerous tires. It is absolutely incredible that a presumably serious company like Budget can deliver a life-threatening vehicle. We called Budget, and were told that a tow truck would come to pick up our car, that an Uber car would pick us up within an hour, and drive us to the Ocala airport to pick up a replacement car. This was at 11:45 am on 20 December. The tow truck arrived fairly quickly and towed the car. We waited for the Uber. Uber didn't arrive. We called Budget dozen times, waited in line for long periods, spoke with many different offices, all representatives apologized for what happened, and promised that this would be fixed quickly. At 5 PM we gave up on getting a new car that day since the Ocala airport closed its offices at 6 PM. We continued to call Budget on the morning of December 21. Finally, an Uber came and drove us to Ocala who had not been told that there should be a car available for us! Another failure from Budget. It does not look like the communication between the departments in Budget is working. Budget is unable to coordinate towing, transport of customers, and reservation of a replacement car. The result is that it took 24 hours to get hold of a new car. For us it was a lot of unnecessary stress. We were without a car for 24 hours, it was just luck that we could do without, what if we had to catch a flight, travel on to a new location, etc. It also cost a lot to call via our Norwegian mobile subscriptions. For us, the experience with Budget was a nightmare. In addition, Budget is billing me for the towing. Incredible.
Jan 15th, 2023

Truly awful experience. I made a reservation for a car and upon pickup, was told my DMV issues temporary license, along with my passport for photo ID, would mean I couldnt get the car. Even though on the Budget website it says word for word you can rent with a temporary license. So basically the dude at the front just said he didnt want to lose his job over this when I kept showing him the actual statement on the site saying it was fine to do under their terms. Completely ruined my plans for the day. They actually didnt even follow their own terms - embarrassing.
Jan 10th, 2023