Gerber Collision & Glass

Mar 5th, 2024

I have never had to file a claim before, nor have I hade to work with a body shop. After reading reviews on several body shops, I was dreading what laid ahead. The staff at Gerber Collision and Glass are wonderful!! The receptionist, Shawna, was friendly and attentive to costumers needs while waiting for estimator. Kim, my estimator, was incredible! Not only did she explain everything that needed to be done but dealt with my insurance company AND made arrangements with Enterprise for my rental while my truck is being worked on! Also, one of the techs did a temporary fix so my passenger door could be opened without causing more damage! I will add to my review after I get my vehicle back but so far, Gerber Collision and Glass are 5 star all the way!!
Mar 5th, 2024

Feb 12th, 2024

**In response, I have not been further contacted as stated below. I feel you owe me a refund based off of your own guarantees and even the recording when you call customer service that states we know you trust us to return you a fully repaired and safe vehicle. I pay alot each month so I only have a $500 deductible, however any portion of that...Even just a portion of the profit you made or the commission paid to the guy you had estimate this should be refunded in good faith . I still feel like you don't truly care to do the right thing .... Geico should be requesting some refund for this too, but that is on them ... My portion is my right to argue however **** Very dishonest. Went to pick up my daughters Jeep and it was squeaking terrible. Thier own mechanic admitted to hearing it squeak that day before they called to say the repairs were complete. They had me leave it, take the rental car againand I had to call for an update days later . Noone called me . They stated they rely on tire kingdom for all thier mechanic work and only do the body work in-house. Tried to state the squeak was breaks. I said car sterring wheel was turned to the right during accident and no squeak prior to accident. Requested and begged they get another opinion from a reputable mechanic, not tire kingdom...They refused , restated it was breaks, and hung up. I was not going to let my teenager take possession of an unsafe vehicle . I had to have Geico tow the vehicle from thier location to the dealership purchased _boniface . They found $1700 drive shaft still broken . Geico paid it as still under the claim, and when I brought it to thier attention the Gerber district managers stance was..So what,every one makes mistakes, and this is no big deal. Ok, so Felt they had no responsibility to return a safe vehicle to a teenage girl after collecting thousands of dollars.. well. Ok.. Never again .
Feb 12th, 2024

I had an incredibly seamless experience with Gerber Collision & Glass. I was involved in an car accident in early January and my car needed repairs. When I first stepped foot into the office, I was greeted by all the ladies in the office and I was blown away by how kind, understanding, and informative the staff was. I was given a rental which was great and the team worked well with my insurance company, I was kept updated through the whole process by Matt. When I picked up my car, the lady at the front desk went over everything with me in detail and answered all my questions, she was a delight, she even let my son have a loli while we waited for my husband to get all of our belongings switched back over from the rental car. My car looks great, thanks again so much to all for a job well done. I cannot get over how nice the entire team was.
Jan 28th, 2024