Mercedes-Benz of Melbourne Service

Tanner Langston _{on Google}

Jan 28th, 2024

I just purchased a brand new 2024 Mercedes GLE AMG coupe here at Mercedes Benz in Melbourne. They took it back for a detail aka the car wash, and brought it back to me like this! (Picture for reference) Talked to Amy in service that spoke with management and said they wont pay for it but will give me a quote !? After I just spent 110k on the vehicle, they damage and will not fix it. Just unbelievable.

Linnie _{on Google}

Jul 28th, 2023

If youre going to Mercedes service be prepared to wait!! Its always a whole thing every time I come here. I am here now and Ive already been waiting 20 minutes. I had a scheduled service appointment for today. They refuse to let me drop my car off and go. I have to wait for my service rep Mac and only talk to him, they said I cannot leave it with anyone else. However he is in with someone else, so as a result Im sitting in the waiting room. This happens every time I come here. Its so discouraging that it makes me never want to buy a Mercedes again (in fact my boyfriend just sold his for this very reason he was done with dealing with their service department).

Michael Prentice _{on Google}

Apr 4th, 2024

My initial trip to service with my Sprinter was chaotic, as scheduling had somehow lost our reservation, but after getting that sorted out, all of the recalls were addressed without issue. The customer lounge was very comfortable and the beverages and sandwich were greatly appreciated.
I have brought my GLS 580 in for service twice now. Both times when I came to pick up the vehicle, warning lights were on. The first time it was both the engine and the suspension lights (neither were on when I dropped it off). The second time, the suspension light was on with the message "Malfunction: Do not exceed 50 mph". This is why I brought the vehicle in for service. They even took extra time to make sure to verify the fix, but right when I started it up, same error. The next day, they were able to identify a pinched wire and resolve the warnings.
Their loaner situation is not in great shape either, but I will provide an update on that later.

Peter Lagomarsino _{on Google}

Nov 12th, 2023

I have been servicing my Mercedes here for quite some time now. They were usually pretty thorough. There was one occasion. Where they suggested I needed to do some preventative maintenance that required replacing all of the gaskets on the front of the engine. At a multi-thousand dollar price, I was somewhat skeptical, but coming from a family where my dad was a mechanic, I knew the value of preventative maintenance. So I had them do it. When I got home it was leaking on my garage floor. I was very upset. I brought it back right away and they looked at it and saw that it might need to have the oil pan gasket replaced. So they replaced it. The end of the week I went on a trip, and I always check my oil when I travel. It was fine. But on my way back from the trip, it was running hot. I checked the oil and it was two quarts low. I was livid. I called them right away and they told me to bring it in right away.i was two hours away. I of course I topped off the oil. Now they knew I was very upset. When I arrived. They had no less than 5 mechanics looking all over the car to see what was wrong.
I am an architect, so I am not sure what they found, but they fixed it and it didn't leak again.
So I would give these guys a 5 star for coming to the table to fix a problem, but it should have been done first, not after three times bringing it on. Also I use this vehicle for yard work and I expect them to vacuum the back of the SUv cargo area. After they didn't and I told them to please do so, they have never forgotten to do that.
They are a great place for dealer customer service but as Ronald Reagan always said, "trust but verify." I still bring my vehicle here, only because they showed me that my concern about the lack of initial care was important. I think it should be 4.5. I would recommend this dealer to trust your investment with, but be sure to be particular and check what they say they have done. I trust them now, but still always check.

Peggy Page _{on Google}

Aug 31st, 2023

Dont waste your time. Last year I dropped off my Mercedes SUV and was put in an entry level Dollar Rental. After 2 weeks, they called and told me to bring back the rental car they could not get the parts for another month. I called Mercedes of Tampa, who had the parts and the vehicle repaired within 24 hours.
I made an appointment for my Mercedes Sprinter van for the emissions recall and I was told I needed to drop it off and leave it there for three weeks for them to get the parts in and do the work. Who can be without their cargo van for three weeks? I called Mercedes of North Orlando made an appointment for next week. They will need the vehicle for three days total.
Sorry, Mercedes of Melbourne , but your service department needs major work. Ill drive the hour to Mercedes of North Orlando or two hours to Mercedes of Tampa to avoid your dealership.