Marco Escapes

Cleanest luxury property Ive ever stayed at. From the second I walked in the door, I knew that this was the best of the best. Marco Escapes has a full staff that is passionate about the vacationer experience. Clean, Professional, Luxury, Dream home experience, Responsive, Worry free, Paradise, Amazing! Marco Escapes does it best. Thank you Marco Escapes!
Jan 8th, 2024

These folks take care of their clients every time. Always our go to
Nov 15th, 2023

Made 3 online reservations. Awaited someone to reach out and None of them confirmed. Called at least 10 times, some occasions on hold for 30 minutes just to be disconnected after a certain time. Reached out via email no response. Called their reference number (marco island hospitality group. Not sure on name) on online reservation id, finally reached a live person,. Sadly they're just just an answering service for marco escapes. Provided my info and my concerns. Needless to say, no response. This was all in a span of over 2 weeks. Interesting way to run a business.
May 2nd, 2023

This was our third time renting through Marco Escapes and the experience was positive as usual! This was our 2nd time renting 1790 Menorca, both times in May and we love this property. Our last time we were here, we went with a condo (Esplanade #308) and that was perfect when we came here without extended family. The staff at Marco Escapes have incredible customer service skills and the communication is immediate if we need anything. The set up at 1790 Menorca is perfect for large family vacations - 5 bedrooms, 6 bathrooms, and a beautiful pool/hot tub with a covered lanai. I highly recommend Marco Escapes and their top notch properties. Can't wait for this fall or next year again!
Feb 12th, 2023

"0" ZERO STARS!!!! And a huge caution to everyone! Not sure what happened to this company in recent years but.. .just rented a $7000.00 house with supposedly a heated pool and jacuzzi! NOT....cold pool. Cold tub, No jets! 707 PLANTATION COURT....POOL UNUSABLE! Called many times. Thier representative Alexander came out 4 times himself and could not get it working as well as they sent the pool company out twice and it was still not repaired. Coming from a cold winter in New Jersey with my 3 grandchildren it was very disappointing. When I tried to contact them to resolve this issue they refused to respond for almost 2 weeks. Finally got a response. Or attach, I should say. Telling me that my whole family is a bunch of drunk, rude, uneducated people and we were turning it off on purpose just to cause problems!!! Bad results, BAD BUSINESS, BAD CUSTOMER SERVICE, LOW CLASS IRREPUTABLE BUSINESS!!! I wonder if Alexander, thier representative, was drunk and uneducated also? They insist on being paid by check for a reason, so you have no recourse! DO NOT PAY THEM BY CHECK!! That was my only mistake not insisting on using my American Express card so they could have handled this for me. To date still no resolution or response after that personal attach!! Plenty of other beautiful amazing places to stay/rent from and businesses in Marco island!! WE WILL KEEP YOU POSTED DO NOT USE MARCO ESCAPES!
Dec 2nd, 2022