The Turner Agency LLC

Please follow up on your phone calls and emails. You were highly recommended but as far as follow up skills, you need to work on that. When you don't respond, it appears you don't care about the customer. And it's frustrating. Maybe you need to hire an assistant? It is important to respond. I know you are busy but not responding at all is concerning. Put yourself in the customers shoes. What if you were trying to get a new policy, or you paid for a new policy and emailed a question and never heard back, how would that make you feel? Then if you have to keep trying for days or weeks to get a response it is exhausting, especially when I was told you are the best. Not responding is disheartening. It is important for the livelihood of your business to respond to emails, calls , etc. Please.
Feb 25th, 2024

Aug 10th, 2023

Jul 2nd, 2023

I called to get a quote and been calling for the last 2 weeks. It's always the same thing. No one is there to take the call or I'll have them call you back. I called again today and still being told the same thing.
Jun 2nd, 2023

Absolutely easy to deal with and great people. Hard working and honest can't beat that. Keep up the good work guys.
Apr 14th, 2022