City of Lynn Haven Utilities Department

Oh my gosh the WORST CUSTOMER SERVICE EVER! CALLED AND WAS PUT ON HOLD FOR OVER 8 minutes. Tried calling back for 6 minutes and guess what? They closed! They did it on purpose. If you don't want to work, don't work!
Apr 8th, 2024

My water was disconnected with no notice via email or phone because my card on file was canceled due to fraud, so the automated payment never went through. Yes, it was my card that was canceled, but come on - 2 weeks late and it gets disconnected?!!? Ive had perfect automated payments for 5+ years. They only give you a 15 day grace period from the due date & charge a $50 reconnection fee. I asked why I wasnt ever sent a text or email with a notification & they said they didn't have my contact information on file. Makes zero sense considering the form you fill out has all of your contact information and you use an email to login to pay your bill. I asked if a piece of mail was sent out with a simple reminder. They said they dont mail reminders. I asked if I could add my checking account instead of my card, they dont accept checking accounts as forms of payment. Enjoy the $50 Lynn Haven.
Mar 25th, 2024

I frequently call to pay over the phone and they are nothing but kind each time. I was surprised to see some of these reviews.
Nov 3rd, 2023

Utilities department is very unprofessional. Their auto-pay service is outdated and not user friendly. Furthermore it is unable to process or reprocess banking errors or account snafus like any other service. Due to an account error that I was not aware of, the utility department cut my service without notice. They sent me no cut-off notice to indicate there was an issue and did not attempt to redraw the amount due from the auto pay account. When people have been successful and on time in Payments for over two years there should be some grace period and advance notice before shutting off utilities with no notice. Lynn Haven citizens pay for sewage and water despite water being backed up into properties and streets ALL THE TIME. There was a water main break on my street for over a week. Where is our money going? Why arent there curbs and functional sewer lines? The citizens do not stop payment on taxes or utilities when the utilities department has a problem or fails to provide service, why should they treat us differently??
Nov 3rd, 2023

It took me 6 months to convince them that there was no water coming to my irrigation valve. Of course I pretty my changed all the pipes etc. Later on, they realized that it was blocked from inside somewhere. But they happily charged me 10+$ fee for all the months I couldn't use the water. Their website is also the worst one. I wish we had a bigger company that can handle things more professionally here!
Jul 31st, 2023