Lauderdale Lakes Building Department

Almost two months to get a roof permit. So unprofessional. Bad customer service. Contractors are not pleased with the services.
Apr 10th, 2024

I had a wonderful experience with this permit department. I had a simple permit and Glenishia was an absolute pleasure to work with. She got my documents done quickly and efficiently and it was always done with a smile. While it was time-consuming to do the permit process face to face, it helps when you have pleasant employees like Glenishia. To the Lauderdale Lakes Building Officials - hurry up and implement a digital system where we can submit permits online. It's 2024 and you guys are behind time. Also, implement a proper phone answering service. I waited 52 minutes and hung up. It's obvious they can't answer the phone when they have to service everyone at the counter. Give your permit tech Glenishia a raise, she deserves it and that's the only reason you got 5 stars.
Mar 19th, 2024

Them: Hi thanks for calling the building department, can I place you on a brief hold? Me: Sure *17 mins later* Me: This isnt brief. Let me call back. *hangs up and calls back* Them: *same thing* *14 mins later* Me: Ok, let me just go in to the building. Go ahead and give them a call and see if Im lying.
Feb 13th, 2024

TERRIBLE CUSTOMER SERVICE. THEY MAKE YOU WAIT FOR OVER AN HOUR TO LATER HANG UP ON YOU OR WAIT UNTIL THEY ARE CLOSED AND THE PHONE HANGS UP ON YOU. THEY TELL YOU TO HOLD AND NEVER COME BACK TO THE LINE. THEY ARE ABSOLUTLY NO HELP!
Nov 24th, 2023

Nadege provided excellent customer service. She was able to solve a permit issue professionally and has a helpful and positive demeanor.
May 24th, 2023