Goodyear Auto Service

Updating my review after being helped out by the other guys at the store, who are all fantastic, really apologized, and got everything done in an amazingly timely manner. The female manager referred to previously was/is a manager in training and is at another store now Hopefully its smooth sailing from here on out, and hopefully she does better at another store. Original 1-Star review: New management, in particular the female manager, absolutely horrendous. This place used to be great, and I drive 45 minutes to this specific location because the guys really helped out my mom when she was raising us and had no money, and I appreciate their kindness. Most of them are retired (I think only Jim is left). I cannot emphasize enough that I found the new management, in particular a female manager, absolutely horrendous. She scheduled an oil change the same day I called. I drove 45 minutes there and she told me they couldnt take me because they had too many cars. 1) Why schedule the appointment to begin with? and 2) When asked why nobody called to let me know they were at capacity, she said it was not their policy. I was incredibly annoyed but rescheduled for 5 days later at 8am because I have a three-year alignment plan with them thats good for two more years. My brother took my car to the appointment because I had to work. He called me at 8:03am saying they didnt have an appointment for me and there were 5 people ahead of my car. It was the same woman. It was her mistake and she didnt care enough to even apologize. Had she had the decency and common courtesy to apologize, I might not have written this review. It could have been that simple. But at this point I wish I had looked at her name tag to specifically identify her in this review. After putting up a stink and asking for Jim (who is on vacation) she said theyd take the car at 9am, which they did, but afterwards she said they couldnt do the alignment because it was backlogged. At this point weve traveled three hours and the car isnt fully serviced. What a waste of time. My brother scheduled the third (!!) appointment but I did not intend to go there, and unsurprisingly I have not been able to reach them to cancel. There is no voicemail set up to leave a message after hours. I guarantee you its not their policy. I know good help is hard to find nowadays, but this is ridiculous. I will try to reach Jim and may or may not return to this location.
Mar 10th, 2024

My family and I have used this place for years. The people were always knowledgeable and friendly. We walked in today to a gentleman who seems to be in training still? And the rudest lady. She is sitting cross legged on the counter (unprofessional), and couldn't seem to get rid of us fast enough. She is going to end up costing them a lot of business in the future if that is how she chooses to speak to people.
Dec 29th, 2023

was lied to multiple times by employees that they did timing belts and even scheduled to bring in my car only for the guy to tell me they dont and never have. now I've wasted time and money for an uber i no longer need over services they apparently dont do.
Dec 25th, 2023

Went in and made an appointment for an alignment. Simple right? $139 for the service. Ok Ill take it. Reservation was for 11 am the next day. I went in promptly at 11, they told me it would take MORE than the allotted time and instead of service, they tried to upsell me a package 100% more. Just poor business overall. I told them no thank you and went elsewhere for half the cost. I think their "GoodYears" were probably 20 - 30 years ago but definitely not today.
Dec 24th, 2023

PLEASE GET RALPH BACK!!!!! I Have never seen a store so disorganized since I have been going there almost 12 yrs. Ralph was the Store Manager and who was kind, helpful and knew everything. All the mechanics have all left as soon as Ralph did. When you book an appointment you have to make it for when a tech for that particular check up lets say oil change, or tires will be in. I went there once not knowing Ralph left and since that I returned once more and never came back. There was a $30 package which included oil, tire rotation, check and refill fluids if needed, etc now that is all separate. BEWARE BEWARE BEWARE. And I know all the old customers must not be going there anymore it is run by a bunch of idiots, who dont know what they are doing. I wanted to give 0 stars but it doesnt let you. Goodyear is now Goodbye
Jan 13th, 2024