Homewood Suites by Hilton Lake Mary

Apr 9th, 2024

Initially I would be giving a 5 star review but we have one complaint. The room was very clean. The staff was very accommodating and kind until we had accidentally left our firearm in our hotel room after check out. We are legal and safe gun owners, it was in a case and placed on the highest shelf to be as far away from our little children, just slipped our minds trying to get out of the room. The housekeepers found it, we were called and met with immediate hostility. Suggestions for the police to be involved and accusing me of dodging their calls, just ignorance for a human error. We were back within 5 minutes to retrieve our firearm but the front desk definitely needs better training for situations of this type. We felt as though we were being treated like a criminal and felt that it was unnecessary.
Apr 5th, 2024

We stayed here once before because it is pet friendly. The suites are comfortable for 3 adults. There is a nice sidewalk to walk the dog around the little lake. It is close to everything.
Mar 25th, 2024

Large and comfortable rooms Walkability: Yes a lot Food & drinks: Although everything is pleasant
Mar 15th, 2024

Had a very pleasant overnight stay in an area with lots close by! The hotel was clean and comfortable. Pet-friendly hotel which was maintained and cleaned to the point that you wouldnt know pets had been there. The room is a little dated and that could be observed especially with the tub, tv, and fixtures, however nothing to complain much about. Thats the only reason it didnt get 5 stars, just needs some updating. Breakfast was ok, a waffle iron may be a great addition. (Something most of the hotels with breakfast tend to have). We were able to use our digital key to check in/out which we used for the first time and that was convenient. All in all it was a great stay! Nearby activities: A lot of stores along the road.
Mar 8th, 2024