Dollar General

Dollar General on Simpson Rd Kissimmee. Many many times you go in this store and the cashiers are MIA, missing in action. Today was the worst experience. After waiting for 15 minutes for some assistance, one male cashier came to help a couple at the front cashier,.I told him I needed help to get an item that was too high on the shelf. Didn't even acknowledge my request. A second male cashier came and finished helping the couple. I told him I needed help in the isle. Didn't acknowledge my request either, he finished with the couple and disappeared. I went to first male cashier,he was stocking food in the fridge and told me he had to finished the food first and I have to wait. I waited a good half hour to 40 minutes already. WE WILL NEVER SHOP AT THIS STORE AGAIN. Customer service at its worst!!!
Feb 19th, 2024

Super good thank you
Jan 22nd, 2024

Nice clean story
Sep 9th, 2023

Aug 19th, 2023

I went in to purchase products with digital coupons. The cashier was rushing me to pay because there was one customer behind me and would allow me to confirm if all my coupons applied. When I checked my receipt I noticed that $10 of coupons didnt apply. When I informed her about she let me know she couldnt redo my transaction or do anything because the area manager blocked all their access from refunds or exchanges. They said they didnt know when she would be back. How does the area manager expect that to work or make sense? Creating bottle necks in solution management for the store teams?! They said something about stealing refunds or whatever in another store and thats why this has been put in place. If thats an issue then the hiring manager needs training on recruiting, interviews, training, coaching, and being involved to avoid situations like that.
Oct 9th, 2023