Key West Vacation Rentals and Condos by Vacasa

I rented an apartment at Sunrise Suites and the washing machine was broken and nobody showed up to fix it. I don't recommend Vacasa.
Mar 7th, 2024

Overall experience was good. However, the building was undergoing remedial structural construction and the noise was very loud on weekdays. This had been going on in the building for months. We were not made aware of this at time of booking nor check in. VACASA did give us a one night credit for the inconvenience.
Jan 7th, 2024

**edit** our dog now has an entirely inflamed hindquarters and belly after having stayed at this rental. Weve sent emails and pictures. But much like others, it seems all were gonna get are some placating emails and an empty promise of someone being able to help. We rented with them in one of their Key Colony Beach locations for the week of Thanksgiving. First thing we noticed was a for sale sign in the driveway. I get it, ya gotta do what makes financial sense, but a heads up would have been cool. Also, next door is a construction site. The construction had to have started recently, but again a heads up would have been appreciated. Said construction workers used the trash cans belonging to the rental we were using. The ice machine was broken and didnt work (however it did empty into the box in the freezer) and the ice that was made had stuff in it that melted into the water. The microwave stove light didnt work. The house reeked of cigarettes (including the bedding, the towels, everything in the closets). There was no curtain provided for the room that leads to the back yard, and that whole wall is glass. The pillows outside on the furniture were filthy. The couch inside the house was old, filthy, and literally flea-ridden. The cushions were all ripped and had no support. The dinner table was sticky. There were chicken chunks in the dishwasher. The bunk bed in the second bedroom is scratched, has a sticky goo on it, and the top bunks box springs fabric is ripped and falling. There was candy that fell from the top bunk. The extra blankets smelled musty and of mildew. There are scratches and cracks in the walls throughout the living room and kitchen. One of the box fans (while a genius thing to offer) does not work. The outlet on the wall with the tv comes completely out of the wall when you pull a plug from it. They provided 1 roll of paper towels (very cheap and poor quality), 3 trash bags, and 4 rolls of very cheap toilet paper. They provided 4 towels for 3 people (the rest were in the closet mentioned earlier and reeked of cigarette smoke). We had reached out several times, the individual who responded picked and chose what they responded to, not all of the issues or questions. They invited us to email pictures of the pre-existing damages (we didnt add any, Im just saying). But other than that, they didnt respond to much. Oh, and not all of the locks work on the front door.
Dec 5th, 2023

I'd actually give it a -5 stars if I could! we had planned for this almost 6 months in advance. We had booked and paid for a condo through Vacasa. everything was good as we drove halfway to Key West. another friend was flying in. Then I got an email from Vacasa the afternoon before check in! They cancelled us because the condo was under construction and wouldn't be finished in time. Total disbelief!!! They had nothing close to a replacement unit or hotel!!! NOTHING!! All we got was sorry but we will refund your money! THE AFTERNOON BEFORE CHECK IN!!! SERIOUSLY, WHAT REPUTABLE COMPANY DOES THIS??? DO NOT USE VACASA IN KEY WEST EVER!
Oct 25th, 2023

This company will not pay you what they owe you after rendering services to them. avoid them at all cost !!! Leonardo will run and hide and not answer your calls . This company is a joke
Oct 23rd, 2023