First State Bank of the Florida Keys

May 3rd, 2022

Been waiting several months for my replacement card(s). Still don't have one. Had to open an account at another bank.
Feb 5th, 2022

Dec 6th, 2020

Waited at the drive-thru for over 20 minutes. Upon finally getting to the service point, there was no shuttle. Don't know if the woman in front of me sent it in, or what. I push the call button, tell them there's no shuttle, and I want to deposit the check I'll be sending. An employee walks out and hands me a shuttle. I send the check and wait some more. The shuttle finally comes back and they had cashed the check rather than deposit it! I push the call button two or three times and send the shuttle back. After a few more minutes, someone answers and I tell them I wanted to make a deposit, not cash the check. More time goes by and and I finally get the deposit receipt. 34 minutes to make a simple transaction and it isn't even Friday! I don't know if it's the tellers, their equipment, procedures or what, but service is extremely slow. I estimate 11 people were served in 34 minutes.
Mar 2nd, 2020

Really, really bad. Use Centennial- they are awesome.
Jul 30th, 2019