Ocean Walk Apartments

* Over a month update, and still no check. They informed that the check was going to be sent to their office and be overnight shipped to me but still hasnt happened. Some lady answered and said they had to look into where is the check. But now the office seems to always be closed whenever my mom calls. So be prepared to be ignored and given the runaround if you want your money back. Horrible management. Wanted to avoid the courts but that seems like what needs to happen. * Moved out November and its already February and still havent received my security deposit back. Ive called numerous times and every time Ive been told they need to call accounting and see whats going on. They supposedly reissued a check about 2 maybe 3 times and still no check has arrived in the mail. I did receive the itemized bill about 3 wks after moving out, so theyll gladly take your money but take forever to return your money. Also they stopped taking my calls so I had to have my mom call the office and they said its cause they were busy, mind you I called through out the whole day. Now being informed that its going to take another 30-35 days for another reissued check to arrive. If this was me paying late rent they wouldve kicked me out and have made me pay a lot in fees. Do not rent here, unless youre ok with not receiving your money back 3+ months after moving out.
Mar 16th, 2024

Rip off!!! Everybody who move in should take pictures of the condition. They should request to see the premove-in inspection list. Place has so many bad reviews and this is one of the worst places in Key West. Please never move in
Mar 15th, 2024

This Apartments sucks!!!! they have a the dirtiest Laundry room first of all and washers even worse! For example north side building has a 7 washers and only 3 works !!! there is a big line of people. they charge us for per washing 3$ and for dry machine 3$ as well! its ridiculous! Also, there is building East one elevator which is out of order almost 2 years! steps are dirty, there are lots of cockroaches because of the huge trash bunker in the building. very slow service, and sometimes no service at all. and price? its raising up every year! for what? We dont get it! I hope someone from the Head office read this review and they will try to do something about. we need more pleasant people at the office, we need service at least! we need to feel that someone is taking care of our appointments and all are around us. thats why we pay for it!
Feb 9th, 2024

Oct 2nd, 2023

My parents were applying for an apartment and it so happens that the application fee was $381. We really didn't even have that money. When they applied, the email and phone number was to my father. My mom didn't put her phone number on the application, yet they "claimed" to have called her. From where?? Then they had the audacity to change our information and not contact us when the said we'd get an email or phone number and kept our $381. btw The email was gmail we use Hotmail and Yahoo sooo.... who's information was on our application. don't apply here unless you want your money taken.
Sep 26th, 2023