Elements Disaster Recovery

Service: Water damage-related cleanup & repair
Apr 28th, 2023

My previous landlord has used their service before and I had no problems. When I called them directly for service, my experience was horrible. I called and explained my reason for service to a young lady and scheduled an appointment for them to come out. The day of service I rearranged my day to be there on time. I realized I didn't get a confirmation call so I called to confirm. The older lady who answered the phone said that she didn't have me on the schedule. Yes. I was upset and proceeded to let her know the situation with my unit. She became very short and said the other lady mentioned it but hadn't gotten a hold of the landlord. So I proceeded to explain that I called for myself and was paying out of pocket and all of that was discussed so she couldn't have been mistaken about that. She was cutting me off until I had to say ma'am if you listen for a moment instead of cutting me off I'll explain. At this point my attitude was on 7. When I finished she asked , "Do you want to reschedule?" (NO EMPATHY JUST EXCUSES) My response: Nope your customer service sucks, I'll get somebody else to do it.
Mar 12th, 2023

Company was very prompt in fixing tarp after it was damaged in second storm. Shelby, in the office, is very polite and professional. I didnt meet the workers, but they did a good job.
Nov 5th, 2022

Service: Water damage-related cleanup & repair
Oct 13th, 2022

This may be an ok company if you are paying them directly but, whatever you do... do NOT sign the form they hand you that basically says "your insurance company will pay us directly, not you". If you do this, consider it a death sentence to your home. I had a small water leak in my kitchen. The plumber removed a portion of drywall to find the leak and we saw that we had a spot of mold about the size of a potato. I called my insurance company and filed a homeowners claim. Elements came out about a week later and said they'd get started the following week. The first thing they did, was have me sign this form I spoke about. I figured it was standard and that it was just part of the process. I was wrong. Once I signed, Elements told my insurance company is was a $10,000 job and that they needed to basically destroy a 10x10 foot area in my home... which they did. They did this, solely to scam money out of my insurance company. When they told me they were going to basically ruin my house, I of course told them "no". Then they told me that once a mold claim is opened on a home, that the home could not be sold unless the mold claim was officially certified / closed. Basically, this meant that I HAD to let them ruin my home, or else I wouldn't be able to sell my house in the future. This was a lie but, I didn't know any better at the time. Anyways, they thoroughly ruined my whole kitchen. Removed 2 walls, ripped up carpet, removed tile and busted my kitchen cabinets and ruined my counter tops. All this for a spot the size of my hand, that could have been fixed in about 5 minutes with some anti-microbial spray. 5 months later, my kitchen still isn't back in order. I had multiple contractors come out and none could match my existing cabinets or flooring. The worst part is that the Elements workers were so sloppy, that they damaged parts of my house that weren't even in the work area. The bumped equipment into my walls, they banged up my front door and they ruined my floors in multiple spots OUTSIDE OF THE WORK AREA. When I called them about it, they just ignored me (since my insurance company was paying them, I had no leverage and they didn't care how they treated me) So now I've spent thousands to fix my kitchen ... my cabinets no longer match, the guys at Elements broke my granite counter tops in multiple spots, and my floors need to be complete redone... all because Elements wanted a bigger check from my insurance company. Companies like this, are the reason the cost of insurance is so high. These people are professional scam artists.
Jan 11th, 2022