ADT Security Services

They lock you in with a five yr contract. You cant get out with moving, being unsatisfied, or financial difficulties. I knew I had to pay for the equipment, but they said I had to pay 75% of the remaining contract. It is like 1200 ( +500 for equipment) for me to get out right now, and I have been with them for two years. Also, they can raise the bill after a yr, but youre still stuck in a 5yr contract lol. We have the alarm go off all the time from the inside doors closing. Its a pain. You would probably get better quality and service if you do your own security system. This company is way worse than a cellphone company w/ its contracts.
Feb 20th, 2024

Their service is a joke. Lock you into a 3 year contract where you have to pay the entire amount if you cancel, not a fee. If you miss a payment they make you sign a new 3 year contract to reinstate your service. Scam artists.
Jan 21st, 2024

Biggest scam of my life. Long contract they said you could cancel but wouldnt keep your stuff. Also military could cancel (had to move for military) and yet they charged me my entire contract at once. Also, they sneaky raised my bill $6 a month without notifying me! ADT is a scam. Avoid.
Jan 13th, 2024

Horrible company. If you think your rep is doing something nice to help? Dont fall for it. Its not true. Its a scam or a hustle. CANCEL MY SERVICE!!!!!!!! They wont Ive been trying for months now
May 26th, 2023

Wow, looks like everyone has a problem with ADT! Look at all these bad reviews. I currently have them and I would leave zero stars if I could. The system malfunctions all the time. Fire alarms goes off constantly, door alarms not working. The list goes on and on. I wanted to cancel my services due to breach of contract by ADT because after 4 technicians, they still could not solve my systems issue. They wont cancel without me paying 700$, they do not believe they have breached the contract apparently. Ive already reported them to the better business bureau. Buyer BEWARE, not to mention they are very high pressure sales once foot is in the door. The system came with my DR Horton home in St Marys. They have to do promotions like that due to the fact they cant get a foot in the door any other way because their equipment and customer service is so bad.
Nov 13th, 2023