Total Home Roofing

From start to finish the entire team was very professional, friendly, and courteous. I'm so pleased to have used Total Home Roofing for my replacement.
Mar 5th, 2024

New roof from this company 12/01/20 with 15 year warranty. Discovered leak on ceiling 10/23/23. After two reps sent out no repairs yet. Difficult getting thru to warranty department. Check all reviews and BBB claims on this company before giving them your business. Each review I post gets the same incorrect response.
Jan 4th, 2024

My roof started leaking 2 weeks ago from the rain with water running down the walls in the hallway and in my kitchen. Was told to fill out warranty form which we did on the 17th. Sent several emails and pictures of the damage since and no one is responding going on 2 weeks now. After the rain this past weekend, my ceiling is about to collapse. Had to pull up carpet. Black mold is forming in the ceiling and there are people in my house already with respiratory issues. Have no idea when they are going to respond. With the amount of money I spent on a new roof this is unacceptable.At this point I guess need to seek an attorney. Horrible service ..
Nov 12th, 2023

Oct 24th, 2023

We hired Total home roofing/Angi roofing in Sept 2022. We were impressed with the speed of the quote and the extra warranty they included vs competitors. We signed the contract and were advised there would be up to a 4 month lead time to start and finish the roof. We were okay with the wait. After 4 months passed with no communication, we reached out for the status. They advised us they needed an additional 4 months because after review it was determined they never ordered the tiles. We advised them there was a large leak in the old roof that developed and it was causing extensive mold in the kids room. They stated they would be on top of it and would get us in line faster with an anticipated install in Feb 2023. Unfortunately that was not the case and they put us back in line like a new order. They did not complete the new roof until May 2023. They did not care at all that there was a significant leak in the old roof causing mold, very disturbing. In Sept 2023, the new roof developed a significant leak. We reached out to them and they sent an evaluation crew that found two quarter sized holes from an improper installation. They advised us they caulked the area as a temporary fix and would order new tile and a crew would come out and repair the area. After 3 weeks of no communication, we called the warranty department and they were clueless to the issue we were having. They advised someone would be out the next day at 9a to re-evaluate and determine what needs to be fixed. No one showed the next day. We have left two voicemails giving 48 hours to respond between each call and we have no answers. On a side note, the warranty department did advise us the company is having significant internal issues and is disorganized, which is very evident. Angi roofing purchased Total Home Roofing so they are one in the same now. Angi roofing is NOT a roofing company. They are a MARKETING company that finds customers, takes a cut and then hires sub contractors to do the work. We should have went with our second option that was a local roofing company with their own crew. Do your research and ask if your roofing company farms out the work. If they use sub-contractors, like Angi does, look else where and pay a little extra and don't fall in the Angi false promise warranty. Update: We attempted to call the warranty department again, but the voicemail box is full. We filed a BBB complaint along with this review. The company has seen these and has still not responded to our request to repair the newly installed roof with leak. BUYER BEWARE.
Oct 23rd, 2023