Brooks Rehabilitation Outpatient Clinic - Healthcare Plaza

Feb 16th, 2024

Ya suck
Oct 15th, 2023

Aug 18th, 2023

If I could leave a 0/5 rating I would... Roughly 5 years ago, after a successful 17 hour surgery at Mayo clinic to correct an extensive subarrachnoid haemorrhage (brain bleed), my family member was sent to Brooks Rehab on University to 'rehabilitate'. Unfortunately, that wasn't the case. Do to understaffing issues she was left to sit in her faeces, was continually over medicated with pain meds and eventually had an unwitnessed fall hitting her head which sent her recovery backwards; whilst they continued to milk her insurance...It wasn't until another family member (a former nurse) demanded to speak to the administration that things began to improve... some. After FORTUNATELY catching pneumonia and having to be readmitted to Mayo for treatment and an additional procedure, the family was able to ask for her to be admitted to a different rehabilitation facility once discharged. Upon discussions with her surgeon about the inhumane treatment that she received at Brooks, she was told that Mayo clinic is sadly 'in bed with Brooks rehab' and that's why she was sent there. Upon further discussions with multiple lawyers, she was told a sucessful lawsuit with a local lawyer would be nearly impossible due to Brooks power within the city of Jacksonville. If you don't love your family send them to Brooks.
Jul 22nd, 2023

People in customer service deal badly and racistly with other nationalities, especially with those who do not have the English language in an excellent way and are not cooperative when calling by phone and they call appointments without the knowledge of the patient and do not inform him
Dec 31st, 2022