Brooks Rehabilitation Outpatient Clinic - Westside

I want to thank you again for all you have done for me. It is truly a pleasure to be with people who really care and push me towards my limits. So many times your joy and your encouragement have lifted me out of the stress and burden of this season of testing. Thank You to Paulo, Carolee, Rebecca, for taking the time to explain things, the atmosphere of kindness and joy ministered to my spirit and helped me heal emotionally as well. It was a blessing for me to have worked through my therapy with all of the staff!
Nov 18th, 2023

I don't understand why you even have a phone. Nobody ever answers the phone. And when you leave a message to call you back. Nobody calls you back. How can you schedule your physical therapy, when you can't speak to anyone!
Aug 15th, 2023

This is the best out-patient rehabilitation clinic that my mother has been referred to. The desk staff is very professional and we have never had a problem with scheduling and the physical therapy staff is extremely knowledgeable and thorough. What I really liked the most was the initial consultation. Melissa, her physical therapist, was so patient, polite and genuine. She was also thorough when examining her symptoms and she asked a lot of questions. She didn't assume anything as often times you'll notice with physical therapist, sometimes they tend to treat each client the same. My mother also was referred for an occupational therapist at the same location. She was very pleased with her initial visit with Alexandria. She expressed how thorough and polite she was. I also like the fact that if your appointment is for an hour, you will stay for an entire hour not 50 or 55 minutes. You will be receiving therapy for the entire hour. I am looking forward to my mom having a fast recovery. I would recommend this location for your out-patient needs.
Jul 11th, 2023

Great staff. Clean facility.
Jun 18th, 2023

I had my appointment canceled and was told its only one day to reschedule for, which I told the schedule operator that day possibly wouldnt work. She informed if it doesnt work call back we will reschedule . Received a call from another scheduling operator to try to reschedule and she informed me Im being drop without explanation. Bad experience for a place to be a rehabilitation establishment, customer service was the rudest Ive ever experienced. No empathy for serious circumstance Im coming to be seen for, I rather stay in pain than support this place. Im writing this review for everyone to be aware of the unfair treatment. I was treated like a number not a human with pain. **READ OTHER REVIEWS FROM THE PAST YEAR THEY ARE ALL LINING UP WOTH ME **
May 25th, 2023