Publix Pharmacy at Roosevelt Square Shopping Center

Very un-Publix-y experience. Shopping was not a pleasure. *This is just for the pharmacy, not the store (The store is excellent.)* Super disappointed in their service today. The women (only one without a mask in the pharmacy, so clearly not a very considerate person), forgot to enter my order. I waited over an hour to find out she forgot. No apology. No ownership in the error. Wouldnt even make eye contact. Then she hid behind the shelves and had someone else come talk to me. That employee was also extremely dismissive. Ive already transferred my prescriptions to a different pharmacy.
Sep 27th, 2021

Horrible, literally sent me home with the wrong prescription TWICE!
Aug 23rd, 2021

They can never manage a line of more than 4 people. Not necessarily rude, but not polite either. Ive been given the wrong medication on at least 2 different occasions. One of my medications has the same rebate attached each time and somehow it blows their minds every time. Today was the last straw, as I waited 45 minutes for a prescription and was told to come back the next day. Please go somewhere else if you can!!
Jul 13th, 2021

I visited this Publix with my husband for his Covid shot and the pharmacy staff could not have been nicer and more helpful! They greeted us the moment we walked in, gave us the paperwork and seated us. It was a short time before they called him for his shot. It was a great experience and I would highly recommend this pharmacy and staff!!
Mar 22nd, 2021

I had been using this pharmacy for years for my family. Just too many mistakes. I always made sure I ordered my refills a good week in advance knowing how ridiculously long it takes them to refill it. The last time was the last straw for me. This refill was important as doses cannot be skipped, safely. They knew this. When I arrived to pick it up a week after I ordered it, it wasnt there. All they would say is that they never got it in. This was pre-pandemic so not a supply issue. They gave me no reason and no apology- just a stoic response to my panic. I had to beg the pharmacist to find some supply at another location. They said they Normandy store had a few pills to hold me over so I had to trek out there AND because I picked it up out there I had to get the rest of that refill ( two days later) from there as well!! They said I could not get the rest of a refill at a different location?!? Awful service. Not in keeping with the Publix moto for impeccable service. Great store, but find another pharmacy.
Mar 23rd, 2022