PNC Mortgage
-
9550 San Jose Blvd
Jacksonville, Florida 32257 - (904) 564-8180
- Website
Hours
Chamber Rating
-
Christi Helms
Aug 31st, 2023 -
Olena Savtchouk
The worst experience ever!!
Feb 23rd, 2023 -
J Moyer
Extremely poor customer service by one of the bankers here. I am giving 1 star because the tellers and a gentleman named Jason were very helpful and personable. It would have been a great experience if it wasnt for the one individual. I Brought my cousin in to finish setting up her account and given all kinds of run around and claiming she needed numerous types of identification despite providing her valid drivers license and other government issued IDs. Every time she presented another form of ID it was all of a sudden not the proper type of ID. When I asked for a solution, all I was told was there was nothing they could do. Very odd because all we needed was for them to issue her a debit card from an account she had already set up. Seemed like they just didnt want to have to go through the steps of creating a card. I was very surprised by the poor customer service because my husband and I have been banking with PNC for years (hence why I suggested my cousin use them). We will all be reconsidering our banking needs going forward.
Dec 23rd, 2022 -
Cristina Araque
Jackie a manager at this location treated my father as common criminal. PNC just had just bought by BBVA where my father had banked for years. My 86 year old father had fraud on his cc in the interim and he called the cc dept for help and they told him he had to visit the branch. But they actually froze his bank accountliterally no access to his SSI benefits , pension , 401k everything and he had all his bills coming out of this account. And unfortunately he went to the San Jos blvd location this woman Jackie blamed him. She blamed him! Because he speaks 2 languages and has to translate from English to Spanish ?? And hadnt explained things correctly to the representative. My father speaks perfect English with no accent and even if he did. How could she say that to a customer. I have no words . . Just a painful example of racism and ageism. Worst service ever Ive ever seen from a manager Thank Goodness for an actual manager Sally Saxon, she finally resolved everything at the Bartram location. Needless to say he now banks elsewhere.
Sep 14th, 2022 -
Ryan Miller
Everyone is incredibly helpful and friendly when I go in, but I gotta give a shout out to K.C. awesome guy, always helps me out.
Sep 9th, 2022
About
PNC Mortgage
At PNC, we offer home buying solutions. Through our exceptional customer service and experienced staff, we make banking easy by providing tools such as mobile and online banking for 24-hour online access, which provides the most up-to-date account and loan progress information. In addition to great banking solutions, we offer a team of professionals and mortgage products to help clients achieve their homeownership goals.
Products
- Adjustable-Rate Mortgage (ARM)
- Construction Loans
- Conventional Mortgage
- FHA Loans
- Fixed-Rate Mortgage
- Home Equity Line of Credit
- Jumbo Loan
- Veterans Loan (VA Loans)
Services
- Affordable Lending Solutions
- Debt Consolidation
- Financing a Home Renovation
- Financing a Major Purchase
- Home Buying
- Mortgage Refinance
Brands
- Home Insight Planner
- PNC HomeHQ
Questions & Answers
Q What is the phone number for PNC Mortgage?
A The phone number for PNC Mortgage is: (904) 564-8180.
Q Where is PNC Mortgage located?
A PNC Mortgage is located at 9550 San Jose Blvd, Jacksonville, Florida 32257
Q What is the internet address for PNC Mortgage?
A The website (URL) for PNC Mortgage is: https://www.pnc.com/en/personal-banking/borrowing/home-lending.html?lnksrc=mortgage-listing
Q How big is PNC Mortgage?
A PNC Mortgage employs approximately 20+ people.
Q What days are PNC Mortgage open?
A PNC Mortgage is open:
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Q How is PNC Mortgage rated?
A PNC Mortgage has a 3.5 Star Rating from 30 reviewers.
Hours
Ratings and Reviews
PNC Mortgage
Overall Rating
Overall Rating
( 30 Reviews )Christi Helms on Google
Olena Savtchouk on Google
The worst experience ever!!
J Moyer on Google
Extremely poor customer service by one of the bankers here. I am giving 1 star because the tellers and a gentleman named Jason were very helpful and personable. It would have been a great experience if it wasnt for the one individual. I Brought my cousin in to finish setting up her account and given all kinds of run around and claiming she needed numerous types of identification despite providing her valid drivers license and other government issued IDs. Every time she presented another form of ID it was all of a sudden not the proper type of ID. When I asked for a solution, all I was told was there was nothing they could do. Very odd because all we needed was for them to issue her a debit card from an account she had already set up. Seemed like they just didnt want to have to go through the steps of creating a card. I was very surprised by the poor customer service because my husband and I have been banking with PNC for years (hence why I suggested my cousin use them). We will all be reconsidering our banking needs going forward.
Cristina Araque on Google
Jackie a manager at this location treated my father as common criminal. PNC just had just bought by BBVA where my father had banked for years. My 86 year old father had fraud on his cc in the interim and he called the cc dept for help and they told him he had to visit the branch. But they actually froze his bank accountliterally no access to his SSI benefits , pension , 401k everything and he had all his bills coming out of this account. And unfortunately he went to the San Jos blvd location this woman Jackie blamed him. She blamed him! Because he speaks 2 languages and has to translate from English to Spanish ?? And hadnt explained things correctly to the representative. My father speaks perfect English with no accent and even if he did. How could she say that to a customer. I have no words . . Just a painful example of racism and ageism. Worst service ever Ive ever seen from a manager Thank Goodness for an actual manager Sally Saxon, she finally resolved everything at the Bartram location. Needless to say he now banks elsewhere.
Ryan Miller on Google
Everyone is incredibly helpful and friendly when I go in, but I gotta give a shout out to K.C. awesome guy, always helps me out.
Overall Rating
Overall Rating
( 30 Reviews )Write a Review
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