KAY Jewelers

I went into Kay shopping for my wife and was greeted by Tara I bought a necklace and a some earrings and Tara was very helpful knowledgeable and made my overall experience there awesome would give 10 stars if I could awesome customer service
Mar 25th, 2024

Feb 20th, 2024

I went in to the Avenue location today to have my wedding band resized. I worked with Tara who asked me to take the ring on and off and discussed sizing with me. It was really comforting to have a sales member walk me through the reasoning behind the size and to make suggestions as needed. Tara was so kind to me the entire time I was in the store! She was able to make this small adjustment in the store and polished the band for me as well. She also assisted me in finding another band to perfectly compliment the one I already had. Her service through my entire visit was phenomenal and I couldnt be more pleased! Thank you again for all of your assistance Tara!!
Feb 19th, 2024

Kay jewelry at the avenues malls sucks! The customer service is terrible. I walked in the store two different times and waited for at least 10 mins with nothing being said to me from the 2 ladies working. I just wanted to get my necklace back that was sent out to have a diamond replaced(only wore it for 5 days and it fell out). The lady asked for my claim ticket- which I was never given when I dropped off. The last argued with me that she gave me a claim ticket last time and I 100% know for sure she did NOT!
Feb 9th, 2024

Everyone was great. Had several sales people helping. Between purchasing a necklace and cleaning her ring. Thank you all
Feb 8th, 2024