Banter by Piercing Pagoda

They have a great selection of jewelry to choose from, however they do not advertise that their free piercings are with the purchase of some expensive earrings. That wasnt the problem since theyre great quality earrings. The problem was the service. No one smiled, and they were on their phones 3/4ths of the time. This was supposed to be a special experience for my little sister who has been so excited to get her ears pierced for months, but it was definitely a let down. The workers should definitely be trained on customer service. The managers need to step up their game.
Mar 18th, 2024

I went to this shop for my friend's piercing today at around 5, and the experience was definitely disappointing. From the beginning, they were dismissive and just generally annoyed with any questions or concerns that we asked them about. They were also whispering about other customers and made some rude comments about them that really dampered the experience. I've heard a lot of good things about this place, but this was definitely off-putting to say the least.
Feb 29th, 2024

Was really disappointed with the experience today at this location. Me and a friend had booked appointments ahead of time to get ear piercings. When we first arrived the lady working wasn't friendly and really didn't seem to want to be there which was the first red flag. My friend asked about a promotion deal that they were doing and instantly her response was, Yes there's this promotion but you and your friend basically can't use it together. Which wasn't her question in the first place and honestly rude for her to just infer that that's what was being asked. After picking out earrings, my friend got her ear piercing first since she booked for the 11:00 slot. We both on the website booked for piercings using the hallowed needle and they did still use the hand pressurized device. So that was another red flag. My friend personally doesn't mind using a device like that, but it's just not what we booked for online and there was no communication from her that she was unable to provide that booked service and that if we would still want the piercing using the device. After her piercing was done, I asked her if we needed to walk around and come back for the 12:00 appointment because I wasn't sure if there was somebody booked in between us as we booked separately. Her response was that she didn't care and that it doesn't matter. Honestly at that point we should have just left. Ended up just saying I was ready to go. I picked out my earrings, paid and got ready. She did my first ear and then she thought she'd grabbed the wrong earrings. She literally picked out the box from the trash and looked at it. We had a short conversation. If these were the correct earrings which they were, they were fine but then continued to pierce my other ear without changing gloves. I should have said something and I wish I did. But I was ready to go. I will say it was very noticeable that between both my friends piercing and mine that yes gloves were worn but only hand sanitizer was ever used. She never at any point between our piercings washed her hands. Maybe it's because I've typically gotten previous piercings done at tattoo/piercing places where sanitation practices were held to the highest standard. I'm sure working at Town center is not always pleasant. People can have bad days but the level and lack of customer service and sanitation practices I won't go back and I will never recommend this place.
Mar 16th, 2024

Have booked appointments twice for two different things. First time was I believe back in November or sometime before for a needle piercing. Was told the piercer who was qualified was running late or was not coming in. Second time was the weekend of March 8, 2024 and I wanted to go the permanent jewelers. Well, once again the establishment was unprepared. They didnt have the rings used to weld the ends together in stock and was unsure if more were even ordered. Very very disappointing in lack of communication between customer and establishment. These appointments should be confirmed by a real person and contact should be made if appointments cannot take place. I live about 45mins away so this is not a drive I make often and only on occasion when I want more shopping options than what I have. Will not make another appointment for a service again.
Mar 9th, 2024

Came here at 5 pm 2/17 with a friend and watched her get treated horribly the entire time. From the moment we stepped foot in the store, the worker very obviously showed their disdain for the job and for us. Not only was the piercer dismissive but we even overheard a different interaction with on older man where that worker and their co worker proceeded to say they didn't have a certain bracelet size because they don't pander to "fat people" in response to another customer. The worker had tattoos and a sentiment peircing. Another worker and them proceeded to whisper quietly multiple timeswhile looking at us making us feel judged and unwelcome. The very first interaction we had with them, my friend asked "can I get a piercing" and after asking age, the piercer replied with "I guess." Overall passive aggressive and annoyed at our presence as if us being there ruined her day.
Mar 7th, 2024