WoodSpring Suites Jacksonville East 295 Cruise Port

Booked my reservation. Called the hotel directly, once to confirm they had my reservation. I then called again and let him know I would be arriving after midnight and if I could still check in. He said no problem, well just need a card on file once youre here but we have 24hr staff We arrive at 1:30 and the lady at the front desk was beyond rude. Before I could speak she started saying how she has no one checking in and the payment system is down. At this point after working a full day and driving 8 hours, we now had no where to stay. We offered to leave a credit card for her to run in the morning and she refused. She didnt offer any help or even attempt to. And there was definitely NO customer service. I will never book here again and would never recommend it. If their policy is that they cant accept payments after 11pm, I shouldve been informed when I called the second time and I wouldve been more than happy to provide a card then, knowing Id be arriving after that. Terrible start to our trip and Id put negative stars if I could.
Apr 9th, 2024

Apr 7th, 2024

Clean respectable place
Apr 4th, 2024

I booked a room but didn't realize you can't check in until around 3pm so I had to wait but the front desk lady named Susan was a big help and got me in asap. The room was spacious with everything I needed along with the most important thing a comfy bed to sleep in. I slept so well I didn't want to leave. It is hard to get ahold of someone by phone until a certain time because they are busy but if you contact them in the afternoon it might be better. I would say it was about a 8 out of 10.
Mar 30th, 2024

My reservation was cancel by the hotel manager. When I went to the front deck to ask why they didn't want to give me an answer neither did expedia or the company choice hotel. They would tell me but I know why. Some man wearing a woodspring suite shirt out of the blue asking not in a business setting for me to personally identify myself to him and i didnt cause he could of been faking. He took my response to his request personally. And I was dnr by an employees of the hotel for his own personal reason. I did nothing illegal or I wasn't informed I had done something legal. If I hadn't went to pay for my room for the next I would been blindsided in a bad reason. To be punish for that wow this country sure has fallen. Safety and options are against the low now dames we screwed
Apr 3rd, 2024