CVS

Pharmacist Gina Salsburg is not working for people that need their prescriptions. My medication was 2 days late (on backorder) when she got back from lunch she was in no rush. @11:00am she told me I could pick it up at 5pm, on a Monday with no one else waiting in the store for prescriptions, they were not busy. I had my 8yr old nephew that was on spring break with me, we waited 1 hour sitting right in front of her at the pharmacy. I believe she was being prejudice against me because I'm on and taking Suboxone, I take this maintenance medication due to a previous addiction to pain medication from multiple surgeries. Should I be treated this way because I've had a previous addiction? I'm doing so much better and not abusing drugs or risking death taking street pills like lots of people end up doing. It's just a shame as an actual medical professiona she is being and using her personal judgement against someone she doesn't know. It can happen to anyone.
Mar 25th, 2024

DO NOT USE THIS PHARMACY!!! I'd give zero stars if I could. I went to the doctor. They sent in my 3 prescriptions. After so long, I checked and they filled 2, but didn't fill the most important one. A medication I will have a seizure from if I don't take it. They told me they were out & that it would be in the next day @7pm (I couldn't wait a day and a half, or I'd have a seizure). They told me to call other CVS' to see if they had the meds, then they'd send the prescription over to them to fill. LIE. After 1 hour I finally found it, only to be told they cannot send prescriptions between stores!! I call this store back & explain the story to a different employee that answered. She too told me that the meds were gone til tomorrow. When I asked her what she suggests I do if I start to have a seizure at home, she tells me to hold, she gets back on the phone to tell me they DO have the medication they told me was out of stock. They straight up lied to me about a life saving medication. Do NOT use this pharmacy as they lie and they don't keep their meds in stock.
Mar 1st, 2024

My local CVS has the best customer service staff great pharmacy staff. Everyone is super friendly and I can get everything that I need from my particular store. If only theyd open a Dr office there, it would be perfect!!
Feb 25th, 2024

The night staff ( possibly the manager ) was especially helpful. He showed me how to scan my phone to receive coupons then assisted me in the self check-out lane. He discussed some new cosmetics he had just put on the shelf that I purchased. It was a great experience and he was so helpful and professional. He gave great customer service which is rare these days.
Jan 28th, 2024

I am upset. My insurance is only accepted at CVS, and thats the only reason I still go there. Ive had bad experiences in the past with very rude and unsympathetic customer service, especially towards my son with autism. However, they have improved in the past few months. Today, I went to pick up a prescription that the doctor had sent nine days ago, and despite my calls, it still wasnt ready. Now, when the doctors office is closed for the weekend, on my fifth call, they tell me that my insurance doesnt cover that medicine, and it costs over a thousand dollars. I dont know what the side effects will be if I dont take it for three days until I can reach the doctor on Monday. Its very disappointing that I receive this information only now as I write this review. If they had told me a few days ago, I could have addressed the situation earlier by changing the medication or finding more samples if needed..
Feb 11th, 2024