JOANN Fabric and Crafts

These negative reviews seem a little close minded to me. I've always had a pleasant experience at this store, no matter who was working or what day of the week I went in. The only time I've had to wait a while for fabric to be cut was when an employee was training a new hire, which is totally understandable. I hope the employees don't get too bogged down by all the customer negativity. These are hard times, and it's not fair for customers to make it harder by being selfish.
Apr 11th, 2024

Mar 25th, 2024

I usually dont leave reviews but I dealt with the rudest employee here that I feel the need to. I had an online pick up order at this location and parked in the online pick up spot. I dialed the number on the pick up sign and a lady picked up that just seemed miserable and was very rude for no good reason. I gave her my last name and she said I didnt have an order in their system, I then gave my order number and she said its still not in the system, she then said actually, give me a minute and hung up the phone. I was confused but sat in my car for a few more minutes with my driver side window open waiting to see if maybe she found my order. Im looking on my phone when I hear a loud banging on my passenger window, literally banging, I rolled down my window and she shoved my order through the window. I looked at her name tag as she shoved my order in and her name was Donna. Ms Donna, I get having a bad day, but treating customers like that is unacceptable. As someone who also works in customer service, if I acted like you I would not have a job.
Mar 2nd, 2024

Closed 10 minutes early. I'll just buy on Amazon instead of wasting another trip back to these lazy folks. Very frustrating. I wish they gave me the chance to support them. Brick and mortar stores are digging their own graves...
Mar 1st, 2024

I went to return an Item today and one of the employees not only treated me like I was dirt but also in front of me ask the manager if she could perform a return of the item and she and i quote said can we return something that the package is stupidly damage? I felt humiliated the entire time more so when the manager didnt even corrected the employee at all. the employee literally continued to tell me why did i open this item so badly. I felt so humiliated and i wont be coming back to this joann again. I just dont understand can someone can humiliate another person. Its just cruel and more so when they are paying you to literally do your job.
Feb 21st, 2024