Pollo Tropical

Jul 2nd, 2023

Jul 1st, 2023

We went in for dinner for the first time after the pandemic, but were extremely disappointed. The menu was in some ways misleading with their prices, and the food was sparse. Not to mention they were out of chimichurri, which went with both of our platters. Upon receiving our orders we chose to immediately return our food for a full refund. The manager was extremely understanding, apologetic, and accommodating. And she refunded our charges to our card immediately with no argument. So if there is one positive thing about our visit, it was the service. But we will not be back.
Jul 1st, 2023

Deserves a 0 star Beware: when you order a 1/2 chicken they will intentionally give you just two legs; instead of any breasts or wings and when you bring it up to their attention they will say you have to get a whole chicken and the breasts and wings are sold at a different price than their 1/2 chicken.
Jun 23rd, 2023

French fries were old sitting in oil. They were not hot or fresh. Chicken was ok. Order was rushed.
Jun 23rd, 2023