Jenkins Hyundai of Jacksonville Service

Overall poor experience. No one ever answers the phone. I took my car in for a tune up. After 2.5 hours, I got my car back and they hadn't even done the oil change. Multiple warning lights are still flashing. I have no idea what work I even paid for.
Dec 12th, 2023

Friendly staff
Dec 8th, 2023

Jonathan from service is super disrespectful and condescending. If you want to be treated like your car doesnt matter hes your guy!!
Nov 10th, 2023

Im on my 3rd Hyundai Tucson, the 3rd purchased at Jenkins. It wont be the last Hyundai I buy but it will be the last time I purchase from Jenkins solely based on their terrible service department. They never answer the phone, when they do answer, I have never hung up the phone thinking, well that was pleasant and/or professional. Brought a brand new Hyundai Tucson into be serviced because the engine just shutdown, 3 months after the purchase and (I guess they thought I was a dumb girl) they tried telling me I put bad gas in my car and tried telling me that repairs wouldnt be covered under my warranty. I immediately called them back to advise I spoke with someone at the department of agriculture and they stated if bad fuel is the cause they need to know asap because they only have a small window of time to test the gas stations fuel. Dont you know I got a call back stating, good news!! Bad gas wasnt the cause and its under warranty. You dont say. Next Tucson will be purchased at Key!
Mar 17th, 2024

Do you want to be robbed? Do you want to throw hundreds of dollars into a shredder? Do you want to waste hours of your time and have absolutely NOTHING repaired? Then Jenkins Hyundai of Jacksonville Service is the place for you! Not only will they charge you $480+ and not perform a single repair, they will also include a 3% surcharge for paying with your credit card - just like you would find at a roadside vendor. Then, if you are beyond thrilled with this, you will be amazed...AMAZED...when they ask for another $700 in diagnostic fees to really figure out what is wrong. That's right - a total of $1200 to possibly diagnose a problem. No guarantee, but they will really try. $1200 and BEFORE any repairs have been performed. So, if you are looking for a great time of frustration and thievery, then you should absolutely bring your car to Jenkins Hyundai of Jacksonville no-Service!
Mar 16th, 2024