Advance Auto Parts

Good location and clean store. Got what I needed at a reasonable price
Apr 2nd, 2024

Date: 3/9/24 Location: 2676 Race Track Rd, Jacksonville, FL 32259 Time: 2:40pm Employee name: Dawn (her shirt read "Dawnie") Preface: My daughter said her car struggled/hesitated to start today and the battery light turned on, then off, so I let her take my car and I drove her car instead. The vehicle started fine for me and I observed no battery light throughout the time I drove it and ultimately arriving at the retail store location referenced above. Upon walking in to the store I was greeted by Dawn. I asked if there was a device that tested the battery, starter and alternator because I wanted all three checked. She was doing some paperwork on a clipboard and gave the impression that she didn't want to be bothered with my request. I felt this way because of her facial expression when I asked her and by the fact that she walked away to grab a hand held device and proceeded to walk out of the door. She did not directly answer my question and didn't even ask me to follow her outside. I assumed she got what she needed and was heading out to my vehicle so I just followed. I lifted the hood to my car, she connected the clamps to the battery and began the test. After the test was complete, she said that the battery tested fine and began to unsecure the clamps. I asked "what about the starter and the alternator?". She said, if the vehicle started and got you here, that 99.9% the starter is fine. While that may or may not be true, I wanted a computer or a diagnostic to tell me that, not her opinion. When I challenged her on that, she said "well we don't test starters". I pointed right to a sign by the front door that states both alternators and starters are tested ... for free. She replied that in order to test the starter, I would have to remove the part and they can test it inside. Then I said that in times past, an employee would have me turn the car on and turn various devices on and off in the vehicle like A/C, high beams, etc. and I was surprised she didn't even need me to turn the vehicle on. She advised that was for testing the alternator. I reminded her that the first thing I mentioned upon greeting her inside was that I wanted all three of those components tested and upon knowing that was my request, she could and should have educated me and set the correct expectation right at the initial customer engagement. When I asked why she didn't run through those same tests, she got snippy with me and said she was going to test the alternator (mind you, after already having removed the clamps) but that I continued to ask her questions. It was at this point I asked her to remove the clamps from my battery because I was done dealing with her. She said she could go get someone else for me to deal with (I think she mentioned the name "Chris"). I said no thank you, and that it appeared she was having an off day and I wished her a better day. I am a long time customer of Advanced Auto Parts, especially at this location, and long before Dawn ever arrived at this store. I have 5 vehicles in my household that I make purchases from your company and this interaction seriously makes me reconsider if I should take my business elsewhere. I prefer someone from corporate or a district manager contact me with how they are going to handle this situation because the level of service I received today was completely unprofessional and unlike anything I've received before from Advanced Auto Parts.
Feb 16th, 2024

Thanks Mike McGee and team for a very well done battery replacement. Excellent attention to detail and nice guy too!
Jan 12th, 2024

Dec 29th, 2023

Horrible Experience yesterday. My Daughters car battery was bad and went drive over to get a new one. Larry the store manager was rude and very lazy The price was 15% off online and he wouldnt match it.. He wanted me to login and order it and wait 30 minutes for it to come through to the store He wouldnt even install it first and wait for the order to come in Horrible customer service so we ended up going to Honda an got an OEM battery cheaper with free installation. Dont shop here if you need help.
Dec 29th, 2023