Service King Collision Regency

I DO NOT recommend! If I could give 0 stars I would. Long story short, my car was supposed to be fixed in August and they have been brushing me off.
Mar 19th, 2024

Great service from the moment I arrived early. I was acknowledged immediately by the receptionist who looked up my information which was directly connected to my insurance carrier, so that they could find and confirm my details. Immediately after they called the renta car who was all ready on their way to pickup myself and another customer. I was giving an estimate of few days before I could pick up my vehicle. Great service. Let's wait to see their work, will keep you posted.
Jan 30th, 2024

This whole experience has been a nightmare. Months down the line im having to pay out of pocket for half completed repairs. My service rep was Carlos, who seems very helpful by conversation initially, but i soon found out this was the wrong place to be. Better off trying the location at 7135 Atlantic blvd instead of 8929 Atlantic Blvd. upon getting my vehicle towed to the location, I meet Carlos and he assured me everything would be ok. Skip to a month later after drop off of my vehicle and multiple date changes ( in Carlos words, I just need to add your trim)i pick up my vehicle. At first glance, i assumed everything was good and signed off for release and verified that it was ok( this was influenced by me being excited to get my car back and not needing to pay out of pocket for extending the rental). A day later what was once repaired, my bumper begin slipping off and the trim flew off while riding on the expressway this was extremely alarming causing me to swerve in a car accompanied by three little ones. I immediately came to a stop on the side of the rode to try and snap it back on. I was do devastated, as a single mom with a busy work schedule and a tight funds. I knew it would be a hassle getting my car back to the shop allowing them to keep it. How would i get to work and get the kids back and forth to school? A week later I convinced my sister to allow me to hold her vehicle while i take my car back to the shop. I was extremely upset making Carlos aware of the issues. Bumper coming off, trim flying off while driving, and strange thumping noise coming from my tire. He then told me that my car needed and alignment which this was cause by the accident. I had never had the issues prior to the crash. He promised me that the bumper and trim would be replaced upon second pickup. Fast forward a month later from second pick up and the trimming is still flying off while i drive. Im sick to my stomach. PLEASE STAY AWAY FROM THIS PLACE
Mar 17th, 2024

I would gladly recommend this place to anyone looking to get their car repaired. Talia and the crew went above and beyond to ensure my 2013 Maxima was taken care of. I noticed the bumper slid out just a bit on the drivers side which I found was normal due to the clips that came with it. When I brought it back to get it checked out, her and the technician came out to look at it and took care of it quicklyI wish I knew who the guys name was but shout out to him too
Jan 13th, 2024

Got the work done on my wife's car and it looks as good as new!
Oct 2nd, 2023