Hampton Inn Jacksonville/Ponte Vedra Beach-Mayo Clinic Area

Quick check-in, friendly staff and reasonable rates during conference week
Mar 21st, 2024

Feb 14th, 2024

Brought my kids to have a day of fun at the pool and it was so dirty. I asked them about it getting cleaned and I was informed it is cleaned once a week. Wish I could post pictures. I would never recommend this place.
Feb 13th, 2024

Feb 10th, 2024

We have stayed at this hotel probably 20 times. I am a Mayo Clinic patient. As a hotel providing and advertising lodging services to Mayo patients, they should make sure their refrigerators are programmed and working properly for patients who may be traveling with important and sometimes life saving medications that need to be refrigerated. I was traveling with one of my shots and the refrigerator froze it (as well as everything else in that fridge). The medication was unsafe and no longer useable. Not only did I miss my dose of important medication, this shot is $125 per dose, which is money I have now lost. The hotel did absolutely nothing to fix the problem other than send a maintenance guy to fix the fridge, which was turned down to the lowest setting. At the least, maintenance staff or room service staff should be doing daily checks to ensure their equipment is functioning at a proper temperature. The only thing the hotel responded, after we have spent well into the 4 figures staying at this hotel over the years, that they are not liable. As a hotel providing services to patients with intensive and important medical needs, I find this appalling. We have spent so much money staying here and they wouldnt even offer a night off of our next stay.
Mar 31st, 2024