Publix Pharmacy at Valencia Center

The worst costumer service ever in a pharmacy, the new staff are awful and disrespectful. There are used to be respectful , efficient and polite. Lately the new staff never do they job on time, they always have a excuse and don't talk to you in an appropriate manner.And never send a text messages to confirm you request o refill like they used to do.
Dec 8th, 2023

Everything is very good, only the line to buy food takes longer than I would like.
May 10th, 2023

Today I visited Publix on 288 st and 137 Av in Homestead to purchase stamps. I was ready to be patience because each time that I purchased 3 or 4 hundred stamps the attendant would freak and even asked why do need some many or how many books are there in one humdred stamps. And since this is something that I am used to. I was sorprised today by "Toni" that nit only new how many books where there on 500 stamps. She also had a smile market in her face and was very polite and helpfull. Thank you for you for your geat service. Ww need more people like Toni in this world.
Feb 11th, 2023

I was on hold for 25 mins and when asked what I wanted (which was to transfer a prescription) AND THEY PUT ME BACK ON HOLD!
Dec 20th, 2022

Yesterday, January 30, 2023 I went to the Publix Pharmacy at Waterstone Plaza (Store # 1029) in the evening to fill some prescriptions that I received after being discharged from the hospital after a surgical procedure of my right knee. The experience was nothing less than exceptional. The staff at the pharmacy led by Vivian and her staff: Nadia, Samantha and Emily were all amazing. We moved to the area around 3 years ago and the Waterstone location became our new Publix store. There is something to be said about a staff being engaging and caring about a customer that goes beyond metrics and how quickly one can process a customer. When your pharmacist knows you, when the pharmacy team knows you, when you feel that you as a customer matter; that is how you keep and retain customers. As a pharmacist, Vivian is amazing! Not good or great.amazing! We came in and she had told us that it would be 30 minutes to have the prescriptions filled for us. I had just left the hospital and was walking with a cane and an immobilizer to keep my right knee straight post-surgery and Vivian asked me to sit down and they would work on our prescription. Less than 10 minutes later, we were ready to go. All questions that needed to ask were answered thoroughly and with well wishes for a speedy recovery, we went home. With a staff like the one manning your pharmacy, your slogan is prophetic, Where shopping is a pleasure!.
Oct 24th, 2022