Univista Insurance

I dont know which lady I spoke to but she had no sense in helping me on my policy. Her tone sounded as if she was in a rush . I asked her to help me figure out something dealing with my policy and nothing why do you work in customer service if youre going to be ghetto and unproductive for the customer sounding all annoyed youre there ima call again and get my money back Unprofessional as hell Im taking my business where is appreciated, and respected as it should be
Jun 16th, 2023

Worst experience ever trying to cancel my insurance policy. I wish I could gave no stars whatsoever. So I sold my car and I simply wanted to cancel the insurance. The first call the lady told me that I need registration of the new owner or that I NEEDED to do something with my tag (taking it to the DMV or getting a new car with it) before cancelling the policy (which is not like that at all, and besides I still don't know what my plans are with that tag) Either way I was able to get the registration of the new owners and I made a second call, they told me that now I needed the new insurance that they added to the car, to which I told them that I don't even know if the new owners put or wanted to put an insurance in their car, they told me to wait, I was on hold for 15 minutes before the call or pass away or was hang up. So I called a third time ( More angrier obviously) Thankfully Madge was the representative that help me this time. The only competent person over the place apparently. I told her what happened and that I already had the paper they told me that I needed and that for some reason they were making this harder than it should be. In no time, lest than 15 minutes I had in my email the paper that I needed to sign to cancel the policy and 2 minutes later the same one was cancelled. So if you guys want to have a great experience call and ask for Madge otherwise the people on this place are completely useless.
Nov 22nd, 2022

A great place, with their agents are amazing, you can get insurance.
Mar 9th, 2022

(Translated by Google) THE CUSTOMER SERVICE AT THIS BRANCH IS AWESOME. I WAS ON WAIT FOR 15 MINUTES AND THEN THE PHONE HANG UP ON ME. AFTER TRYING 5 TIMES I CALL HEAD OFFICE AND IT ONLY TAKEN THE REPRESENTATIVE ONE MINUTE TO HELP ME. (Original) LA ATENCION AL CLIENTE EN ESTA SURCURSAL ES PESIMA. ESTUVE EN ESPERA 15 MINUTOS Y DESPUES ME COLGAARON EL TELEFONO. DESPUES DE INTENTAR 5 VECES LLAME A LA OFICINA CENTRAL Y SOLO LE TOMO A LA REPRESENTANTE UN MINUTO POR ATENDERME.
Feb 28th, 2022

(Translated by Google) We give it one star because it can't go to zero. This company, besides being incompetent, has been charging my insurance for 3 months without telling me. Even me having other insurance. On June 30, I called them and canceled the insurance with them, because I had to renew and the cost they were asking for was excessive. Until today I found out that the girl, because she was talking about matters outside of work with another colleague, even when I was on the phone, she never canceled and they kept taking money from my account. When I call to complain today that I realized, they were very rude and they didn't take responsibility either, they just blame each other. Recommendation; DO NOT GO TO THIS COMPANY EVER. (Original) Le damos una estrella porque no se puede quedar en cero. Esta compaa, adems de ser incompetente, me a estado cobrando el seguro por 3 meses sin decirme. Inclusive yo teniendo otro seguro. En junio 30 los llame y cancele el seguro con ellos, pues me tocaba renovar y el costo que ellos pedan era excesivo. Hasta hoy me entero que la muchacha, por estar hablando de asuntos fuera de trabajo con otra compaera, inclusive que yo estaba al telfono, ella no cancelo nunca y se quedaron sacndome dinero de mi cuenta. Cuando llamo a reclamar hoy que me di cuenta, fueron bien groseras y tampoco se hicieron responsables, slo se culpan unas a otras. Recomendacin; NO VAYAN A ESTA COMPAA JAMS.
Oct 1st, 2022