Regions Bank

After researching the banks in my community, I quickly determined that Regions was the one for me -- possessed of great tech features, neighborhood vibe, local feel and solid reputation. Thank you, Christopher.
Apr 8th, 2024

Hello 1965 all over again, Please don't ever leave or change the name of Region's bank, your the bank we all need, and Staff, WOW ! Thanks for giving Chris and Lori to us, and drive through staff as well.
Feb 2nd, 2024

Laurie was outstanding in understanding our specific needs and finding the exact products that met those needs. And she was both very professional and appropriately friendly. Highly recommend!
Jan 14th, 2024

It was like going back 40 yrs. Extremely nice people who remembered our names. A personalized banking experience! Thank you everyone at our Gulfport branch.
Nov 20th, 2023

STAY AWAY, GULFPORT - NOT SMALL CUSTOMER FRIENDLY I used to think Regions was the Publix of banks. Not so much now. My daughter - a full-time student and part-time worker - deposited under $500 cash at the Gulfport branch ATM. It crashed and burned during the transaction and failed to issue a receipt... but kept her cash. It was the weekend. When she called the 1-800 CS number they told her there was nothing they could do - just to wait to call the branch manager on Monday. When she called the branch, after several "he's in a meeting or out to lunch" responses, she was told was it wasn't Regions' responsibility - she'd have to wait till the armored car service balanced their vault. FIVE days later and absolutely no action has been taken. None. No provisional credit. No benefit of the doubt. No accountability. Polite, yes, but clearly not ready to own the problem. What we've learned, because GP is a small community, is that the same thing happened to many, many customers that day. Why? Because it's a known issue that Regions has chosen not to address... at the expense of their Gulfport customers. Under $500 shouldn't put Regions in a tizzy and if it does, well maybe we all need to rethink where we put our money. Edit : Found out that my daughter actually spoke with one of the bank staff a week or so before she made the deposit, asking, because she's not accustomed to dealing with cash, how much she could safely deposit in their ATM - and was told her amount would be no problem. Full stop. Not that it would work if and only if Loomis hadn't just serviced it. Or if it had too much money. Or too little money. All excuses the branch mgr later offered. It was the same bank staff that told us - after she lost her cash - that the ATM was unreliable. If they knew it when she complained, then they knew it when she asked. The branch mgr actually suggested that, going forward - as if there's going to be a going forward - she use the night drop, that is the cash deposit drop for businesses. RUKM? So the team knew the ATM was unreliable and, when a young, inexperienced customer asked for advice, failed to guide her - failed to disclose a known issue. And then suggested that , after being raised with online banking, her choice should have been, rather than use the big, shiny ATM they provide, to put the money in a paper envelope and drop it into a hole in the wall. Do they even hear themselves? UPDATE : A full week and NO CREDIT. Just blame passed to the armoured car service and empty apologies for the inconvenience . Hey Regions, FYI - we don't bank with Loomis! Nowhere on any document we have is the Loomis logo. It's Regions'. That's who we expect to deliver service. This is a community with senior citizens, students, and artists. While it may seem like just an "inconvenience" to you, for some customers, these deposits will be the difference between eating and not eating. Your lack of action is indefensible. Update : Nice response, Regions. You'd like to have it documented properly? As if we hadn't already reached out via askregions. So speaking directly to the branch mgr, calling CS, and messaging via the app aren't enough documentation? That's shifting the accountability - the blame - back to us. Which is, apparently, your new CS model. You have contact info. No one has bothered to use it. Regions allows a broken machine to continue to "inconvenience" customers, fails to respond when it does, and the answer is WE need to do more? Rubbish. UPDATE : 11 days. Nothing. Promised a return call from someone above branch level. Nothing. Finally. 12 days to receive credit for a cash deposit under $500...due to a known issue that Gulfport customers aren't important enough to warrant addressing. Didn't reach out when the credit was finally made. Not so final. Turns out it's a provisional credit. So is everybody else in Gulfport that this happened to still waiting for their credit? Over 17 days to receive final credit. Less than $500. Broken processes. Facile responses from both branch management and CS. Pure rubbish.
Feb 5th, 2024