Publix Pharmacy at Shoppes at Village of Golf

Been shoppIng there for 21 years. Store has become 100% better. New employees and staff. Great shopping and great service. Mary and Rico up front managers are fantastic. Friendly helpful etc etc
Oct 23rd, 2021

Hello, I am a Life Coach for eight beautiful mental health patients. These guys, after years of being in a facility under an excellent doctor, are stable and functional. They take strong medications that fall under the category of narcotics. They have been under my charge since April, thank God living as independently as possible. I have a responsibility that this continues in this way. When CVS received a prescription in advance, the most I expected was that the day to pick up this drug would be ready and not wait to say that they were going to place an special order because they did not have them on stock. For wanting to resolve and that the patient was not days without taking them, I made the big mistake of transferring them to this Publix !!. I made the assignment to call ahead to verify that they had them and they very kindly said , yes. When the Dr.'s offices shipped the prescription, Publix gave me the worst of the worst deals to prepare the medications. They gave me a thousand different excuses for not giving it to me! First they accused me of having enough medicine to cover two weeks. After we clarified that, her words were "anyway let say we are going to trust you" we do not have those drugs in tablets😂😂😂😂. An order was forwarded in capsules from de Dr. office and they didn't want to give them to me either. They came back with the story again that it was too early to dispatch them . I know they don't know who I am, I know that being narcotics there is reason to distrust but the treatment of each of the different tecticians was extremely horrible. The Dr. office called personally and they told him I can stop by the next day to pick up the med. When I call to confirm, they again tell me that that was not what was discussed. The Dr. calls again and now they say that the prescription in capsule anyway needs pre-authorization !!. We ended up canceling and taking it to one of the pharmacies that I use for one of the patients. A family pharmacy where they know how to treat professional people who are only looking for the good of these boys to follow a healthy life and grow as people. I have realized that part of the rude and impersonal treatment of many pharmaceutical companies is the much work and apparently just few personnel. But this is not the fault of those of us who need drugs to feel good. If they prescribe it is for now, not for when we are worse. I do not recommend this pharmacy because of the rude staff they have. I do not usually give reviews because human and we are not perfect. The impotence of this situation for which they treated me as if they were medicines for me and that I wanted them ahead of time and in a few words they made me a liar, make me express it in this review . I leave you with a tip that I told the other day to one of my patients: "The communication is the understanding for a solution . Not complaining and blaming what other don't have the power for the solution 🤪
Jul 13th, 2021

The staff is rude and they don't treat the customer well. They make you wait and many times they don't have the medicine. I do not recommend it !!
Jun 25th, 2021

Dec 18th, 2020

But I know where everything is.
Nov 5th, 2019