PPM Solar

This is a story of service after the sale. I realized one of our panels had gone offline. I called and left a voicemail (and email) after normal working hours. By 9:30 am the next morning, I received a call letting me know a work order was opened. By 1:00 pm that afternoon, technicians had arrived; and by 1:30 pm, that panel was back online after repair under warranty. About 18 hours from discovery to repair. Very satisfied. Thank you.
Jun 29th, 2023

Local to Gainesville, communicative, very responsive in addressing concerns. They take customer satisfaction very seriously. I don't regret going with PPM at all.
Jun 2nd, 2023

Apr 24th, 2023

Power Production installed my solar panels back in 2014. Dealing with the installation crew was an elite experience. I felt confident on choosing this company and now after 3 years and two hurricanes I am relieved I choose d them. The 8.25 kw system I have has earned me a credit with clay electric and the utility company ends up sending me a check every December. Edit This is just a continuation of my review. I figured I should include the after install customer service since that is equally important on a large investment. I developed a leak both inside of my master bedroom and on a fascia thats above my sunroom. I called PPM and builder since it was a new construction to inspect the leak. Leak turned out to be from screws holding down the panels. Kelley from PPM came and inspected the roof and then came and sealed the roof. Now just waiting on them scheduling a roofer to come repair the damage from the leak. So far I see commitment from this company to their customers as well. Update: PPM took responsibility and repaired the roof. Outstanding customer service
Jun 28th, 2023

Sales will overestimate solar production without taking proper variables into account. The panels are under warranty, but the power the system generates is not. They say the system will generate more than what it actually will and they are under no obligation to meet or exceed that goal with installation. Our system works but only generates 83% of what was advertised. Representative was unhelpful. Stated that the reason we weren't producing enough energy was because the sales guy did not take "shading" into account. We removed most of the "shading" after the proposal hoping for even better output, but we still produced much less than what was originally proposed. Response: The conversation about tree trimming was only that I planned on removing trees in MY yard that posed a danger as they had fallen on my roof in years prior. I was under the impression that removing them would also boost my production beyond the initial proposal. The PPM team recommended that I ask my neighbors to trim their trees which I said I would not do.
Jun 26th, 2023