Massage Envy - Gainesville-Butler Plaza

Amy _{on Google}

Mar 14th, 2024

Good luck trying to put your membership on hold. Not sure if the person I actually spoke to previously was a manager or not. Was told a couple weeks ago that I could put my membership on hold for six months and any outstanding massages I had to use could be done within 60 days. All of this was via phone.
Went to get my massage Saturday and wasnt charged that day but yesterday the $70 was deducted from my bank. Why would they deduct money if my membership is on hold? Called to speak to manager at Massage Envy and was told a totally different story about the membership hold rules. Im done and any future deductions from my bank will be reported as fraud.
Nothing but a scam

Tash Smith _{on Google}

Feb 26th, 2024

2/16/2024 I was so blessed to speak with Ariel who helped me book an appt for my husband and also an e gift card for a friend .. She was courteous, fast and professional. It was a blessed and pleasant experience. I look forward to visiting the office

R G _{on Google}

Mar 17th, 2024

I have been a loyal customer for multiple years. I am a veteran and have a bad back. I had to move because of work, no problem with Massage Envy. Unfortunately I have come on tough times and needed to cancel my contract. I was told instantly no problem. I was pleased. Well this was over 2 months ago. I have sent multiple messages and had to turn off my credit card because massage envy keeps trying to charge my card daily now. I have asked many times for help how to get out of my contract and was told I was out of it, but yet charges keep trying to occur on my account. Now no one will help me. I will be willing to change my rating if someone would just help and release me from the contract. I believe this is outright theft. To take money out of the account after I said stop and not even tell me how to cancel it while lying multiple times and tell me its canceled.

Pamela Pelkey-Rose _{on Google}

Feb 6th, 2024

Have been going there for over 11 years, Derek has been the best massage therapist. But most recently I had shoulder surgery and the entire staff has been so helpful, from accommodating that I must not lay flat to opening doors for me and checking on how Im doing. Thank you Derek for the many years of stellar massages and to the front desk staff for stepping up. I highly recommend Massage Envy of Gainesville.